<br><font size=2 face="sans-serif">Hello,</font>
<br><font size=2 face="sans-serif">on a RT3.8.8</font>
<br>
<br><font size=2 face="sans-serif">We're using Dashboards with tickets
order by priorities to see current actions.</font>
<br><font size=2 face="sans-serif">During meetings we want to change priorities
of displayed tickets.</font>
<br><font size=2 face="sans-serif">to achieve this we need to : click on
the ticket name, go to essential view, change priority, validate, and finally
clisk a shortcut to the dashboard.</font>
<br><font size=2 face="sans-serif">this is not very user friendly</font>
<br>
<br><font size=2 face="sans-serif">What we would like is to be able to
change priorities while in the dashboard view.</font>
<br><font size=2 face="sans-serif"> Either by drag'n'drop (ideal
but many UI coding seems necessary)</font>
<br><font size=2 face="sans-serif"> or having the priorities being
combobxes (drop down list)</font>
<br><font size=2 face="sans-serif"> or having +/- buttons next to
the priority number</font>
<br><font size=2 face="sans-serif"> or having http links in custom
fields launching a scrip to update the priority (like an Up arrow, and
a Down arrow)</font>
<br>
<br><font size=2 face="sans-serif">the only solution i found is to have
the priority number clickable to the modify.html page, wich save a few
clicks</font>
<br>
<br><font size=2 face="sans-serif">i tried adding a custom field style
combobox to the tickets but the dashboard still display the actual value
not the combobox.</font>
<br><font size=2 face="sans-serif">>> maybe it is possible to modify
the ColumnMap to show the combobox instead of the value ?</font>
<br>
<br><font size=2 face="sans-serif">The other solution i'm considering is
in the "ticket search" engine</font>
<br><font size=2 face="sans-serif">when adding a column to display we can
choose a Format:Relation with standard transactions actions, and resulting
in something like :<br>
'<a href="__WebPath__/Ticket/Update.html?Action=Respond&id=__id__">__QueueName__</a>'</font>
<br><font size=2 face="sans-serif">>> Would it be possible to start
a custom Scrip action when clicking the link instead of a web page ?</font>
<br><font size=2 face="sans-serif">>> or maybe a custom html page
?</font>
<br>
<br><font size=2 face="sans-serif">Does anyone has made something similar
working, with any of these or another solution ?</font>
<br>
<br><font size=2 face="sans-serif">dependeing on your answer, i may add
this to the wishlist.</font>
<br>
<br><font size=2 face="sans-serif">thank you,</font>
<br>
<br><font size=2 face="sans-serif">Raphaël</font>
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