Adrian,<br><br>I'm not real clear on what it is you're asking; do you want RT to automatically send a "Cc" to someone? Do you want your original email to RT to be copied to someone?<br><br>If the first is true, RT will send a copy to anyone listed as a "Cc Watcher" for the Queue, provided you have a notification scrip to do so. OR, you can configure RT to automatically add any "Cc" from an incoming email to be a "Cc" on the ticket that is created, OR you can write a scrip to that on a Queue by Queue basis (we did the last).<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Fri, Apr 1, 2011 at 2:46 AM, Adrian Stel <span dir="ltr"><<a href="mailto:adisan82@gmail.com">adisan82@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Hi All,<br>
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how to add additional e-mail address, when I submitt ticket<br>
notification are sent only to private e-mail address I would like to<br>
send copy this e-mail to another address.<br>
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Best Regards<br>
Adrian Stelmaszyk<br>
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