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<tt>In your place, I would look at how Bookmarks work.<br>
Gerard<br>
</tt><br>
On 2011-04-01 11:02, Raphaël MOUNEYRES wrote:
<blockquote
cite="mid:30855_1301648577_4D9594C1_30855_14_5_OF7A5FC89A.A944A27B-ONC1257865.002E8515-C1257865.0031B44E@sagemcom.com"
type="cite">
<br>
<font size="2" face="sans-serif">Hello,</font>
<br>
<font size="2" face="sans-serif">on a RT3.8.8</font>
<br>
<br>
<font size="2" face="sans-serif">We're using Dashboards with
tickets
order by priorities to see current actions.</font>
<br>
<font size="2" face="sans-serif">During meetings we want to change
priorities
of displayed tickets.</font>
<br>
<font size="2" face="sans-serif">to achieve this we need to :
click on
the ticket name, go to essential view, change priority,
validate, and finally
clisk a shortcut to the dashboard.</font>
<br>
<font size="2" face="sans-serif">this is not very user friendly</font>
<br>
<br>
<font size="2" face="sans-serif">What we would like is to be able
to
change priorities while in the dashboard view.</font>
<br>
<font size="2" face="sans-serif"> Either by drag'n'drop (ideal
but many UI coding seems necessary)</font>
<br>
<font size="2" face="sans-serif"> or having the priorities being
combobxes (drop down list)</font>
<br>
<font size="2" face="sans-serif"> or having +/- buttons next to
the priority number</font>
<br>
<font size="2" face="sans-serif"> or having http links in custom
fields launching a scrip to update the priority (like an Up
arrow, and
a Down arrow)</font>
<br>
<br>
<font size="2" face="sans-serif">the only solution i found is to
have
the priority number clickable to the modify.html page, wich save
a few
clicks</font>
<br>
<br>
<font size="2" face="sans-serif">i tried adding a custom field
style
combobox to the tickets but the dashboard still display the
actual value
not the combobox.</font>
<br>
<font size="2" face="sans-serif">>> maybe it is possible to
modify
the ColumnMap to show the combobox instead of the value ?</font>
<br>
<br>
<font size="2" face="sans-serif">The other solution i'm
considering is
in the "ticket search" engine</font>
<br>
<font size="2" face="sans-serif">when adding a column to display
we can
choose a Format:Relation with standard transactions actions, and
resulting
in something like :<br>
'<a
href="__WebPath__/Ticket/Update.html?Action=Respond&id=__id__">__QueueName__</a>'</font><br>
<font size="2" face="sans-serif">>> Would it be possible to
start
a custom Scrip action when clicking the link instead of a web
page ?</font>
<br>
<font size="2" face="sans-serif">>> or maybe a custom html
page
?</font>
<br>
<br>
<font size="2" face="sans-serif">Does anyone has made something
similar
working, with any of these or another solution ?</font>
<br>
<br>
<font size="2" face="sans-serif">dependeing on your answer, i may
add
this to the wishlist.</font>
<br>
<br>
<font size="2" face="sans-serif">thank you,</font>
<br>
<br>
<font size="2" face="sans-serif">Raphaël</font> </blockquote>
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