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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Scenario:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">RT 3.8.1<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We set up TicketCustomFields as mandatory, this works fine if you open a ticket and work on it. But if you look into the queue you are able to close a ticket.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Shouldn’t there also come a warning that a mandatory field is not filled? We want to make sure !mandatory! fields are always filled.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks in advance,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Holger<o:p></o:p></span></p>
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