<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I have been using RT a little over a year and have multiple systems that automatically create tickets but I don’t want these tickets to autoreply to the creation of the tickets. I Have looked at several examples from the wiki examples and none of them seem to work. Here are a few examples I have tried. I put each of them in scrip #3 On Create Autoreply in the custom condition field. No matter which code I use an autoreply is generated. Any help would be appreciated. Thanks in advance!<o:p></o:p></p><p class=MsoNormal>#1 example<o:p></o:p></p><p class=MsoNormal>if $self->TicketObj->RequestorAddresses =~ /userid\@domain\.com/i){<o:p></o:p></p><p class=MsoNormal>return 0;<o:p></o:p></p><p class=MsoNormal>}<o:p></o:p></p><p class=MsoNormal>else{<o:p></o:p></p><p class=MsoNormal>return 1;<o:p></o:p></p><p class=MsoNormal>}<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have tried return 0 and undef.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>#2 example<o:p></o:p></p><p class=MsoNormal>my @exceptionList = ('joe@goblow.com',<o:p></o:p></p><p class=MsoNormal> 'fred@quarry.com',<o:p></o:p></p><p class=MsoNormal> 'scooby@mysterymachine.com');<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>my $transactionType = $self->TransactionObj->Type;<o:p></o:p></p><p class=MsoNormal>my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>if ($transactionType eq 'Create') {<o:p></o:p></p><p class=MsoNormal> return if grep { $ticketRequestor eq lc($_) } @exceptionList;<o:p></o:p></p><p class=MsoNormal> return 1;<o:p></o:p></p><p class=MsoNormal>}<o:p></o:p></p><p class=MsoNormal>return;<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>