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</o:shapelayout></xml><![endif]--></head><body lang=FI link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>After finally finding some time for looking into /var/log/maillog and some googling, I found out, not surprisingly, that I had modified the system after all and messed the configuration myself.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>The reason in this case was that I had configured Apache to use https instead of http. And I didn’t remember that also rt-mailgate uses http/https to communicate with RT.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Thus I had to modify all URL:s in /etc/aliases to reflect the change and run newaliases at command prompt.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>I also restarted postfix, as I’m not sure if the change comes into effect without it.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Rgds, Tapio Tirkkola<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>CSolutor Oy<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Lähettäjä:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tapio Tirkkola <br><b>Lähetetty:</b> 7. huhtikuuta 2011 12:13<br><b>Vastaanottaja:</b> 'rt-users@lists.bestpractical.com'<br><b>Aihe:</b> Problem delivering email messages to RT queues<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US>Hi<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>I’m confused as I noticed that email messaged destined to create or update tickets in RT seem to do nothing anymore.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>I’ve had this configuration work properly before but suddenly it doesn’t work anymore. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>And – yes, as so often – I don’t know that anything would have been changed in the system.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>I use postfix on my RT host. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>So far I have verified, that email is still successfully delivered to my local mailbox on the RT host, both from my work mail (internally) and from my private mail (from public internet). Thus it seems that there is no general mail delivery problem to accounts in my RT email domain. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>However, messages to email addresses in the same email domain that match my RT queues don’t seem to receive anything. At least messages don’t appear in RT as new or updated tickets. And I don’t get any responses like “Undeliverable…” like I do in case I try to send to a completely non-existing email address in the same domain.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>To me it looks like there’s something funny in how RT receives the messages.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Can anyone give hints how to troubleshoot this kind of a problem?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>E.g. is there a way to check postfix logs or something whether the messages have been received and maybe find out what happened to them?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Or is there a way in RT to troubleshoot incoming email messages?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Regards, Tapio Tirkkola<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>tapio.tirkkola@csolutor.fi<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>