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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> We are getting ready to bring RT live and are passing the final hurdles. One issue that I am working through is the following. We are adding RT to already existing mail aliases which our support engineers currently monitor for incoming customer requests. The problem is they also sometimes use these aliases for internal communication unrelated to a specific ticket. I was hoping to have RT ignore these internal emails not related to a ticket. From what I've seen in past posts I may be out of luck but just thought I'd see if someone had any ideas.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks in advace,<o:p></o:p></p><p class=MsoNormal>Paul <o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>-------------------------------------------------------------<br>Paul Fincher<br>Senior Engineering Support Engineer<br>Green Hills Software - <a href="blocked::http://www.ghs.com/">http://www.ghs.com</a><br>34125 US Hwy 19 North Suite 100<br>Palm Harbor, FL 34684<br>(727) 781-4909<br>-------------------------------------------------------------<br></span>T<i><span style='font-size:11.5pt;color:navy'>his e-mail may contain Green Hills Software Proprietary and Confidential information, and is intended only for the named recipient(s) above. If you have received this message in error, or are not a named recipient(s), you are hereby notified that any dissemination, distribution or copying of this e-mail is strictly prohibited. If you have received this message in error, please immediately notify the sender by return e-mail and delete this e-mail message from your computer. Thank you.</span></i><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>