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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi All,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> I have been looking into using the FriendlyToLine option. Is there a way to add the Ticket Queue Name on the line? For example I'd like to see something like the following where Support-Queue is the Queue name:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> To: AdminCc of Support-Queue Ticket #4 :<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Regards,<o:p></o:p></p><p class=MsoNormal>Paul<o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>-------------------------------------------------------------<br>Paul Fincher<br>Senior Engineering Support Engineer<br>Green Hills Software - <a href="blocked::http://www.ghs.com/"><span style='color:blue'>http://www.ghs.com</span></a><br>34125 US Hwy 19 North Suite 100<br>Palm Harbor, FL 34684<br>(727) 781-4909<br><a href="mailto:pfincher@ghs.com"><span style='color:blue'>mailto:pfincher@ghs.com</span></a><br>-------------------------------------------------------------<br><br></span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>