<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=iso-8859-1"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0cm;
margin-right:0cm;
margin-bottom:10.0pt;
margin-left:36.0pt;
line-height:115%;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
line-height:115%;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
line-height:115%;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0cm;
margin-right:0cm;
margin-bottom:10.0pt;
margin-left:36.0pt;
line-height:115%;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:"Courier New";}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:2048216626;
mso-list-type:hybrid;
mso-list-template-ids:1124901654 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level3
{mso-level-tab-stop:108.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level4
{mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level5
{mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level6
{mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level7
{mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level8
{mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level9
{mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1
{mso-list-id:2092703365;
mso-list-type:hybrid;
mso-list-template-ids:822487352 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l1:level4
{mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level5
{mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level6
{mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level7
{mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level8
{mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level9
{mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi Jhon,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Based on the Rt_SiteConfig piece you sent, there is a missing variable setting in your configuration.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>You put this:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'> Set($AutoCreateNonExternalUsers, 0);<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'> 'My_LDAP' => { ## GENERIC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'> …….<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>It should be like this:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Set($ExternalSettings, { # AN EXAMPLE DB SERVICE<o:p></o:p></p><p class=MsoNormal> 'My_LDAP' => …<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>In addition, based on the log you sent, you are also configuring My_SSO and My_MySQL. If you are not using these services to authenticate, please delete them from the RT_SiteConfig file. If you are using them I would recommend you going step by step. First configure the LDAP, then go for the next source…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is an example of a working conf, using RT 3.8.9 and LDAP = Active Directory:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>#Set($WebExternalAuth, 1);<o:p></o:p></p><p class=MsoNormal>#Set($WebExternalAuthContinuous, 1);<o:p></o:p></p><p class=MsoNormal>#Set($WebExternalGecos , undef);<o:p></o:p></p><p class=MsoNormal>#Set($WebExternalAuto , true);<o:p></o:p></p><p class=MsoNormal>#Set($WebFallbackToInternalAuth , undef);<o:p></o:p></p><p class=MsoNormal>Set($ExternalAuthPriority, [ 'My_LDAP' ]);<o:p></o:p></p><p class=MsoNormal>Set($ExternalInfoPriority, ['My_LDAP']);<o:p></o:p></p><p class=MsoNormal>Set($ExternalServiceUsesSSLorTLS, 0);<o:p></o:p></p><p class=MsoNormal>Set($AutoCreateNonExternalUsers, 0);<o:p></o:p></p><p class=MsoNormal>Set($ExternalSettings, {<o:p></o:p></p><p class=MsoNormal>'My_LDAP' => { ## GENERIC SECTION<o:p></o:p></p><p class=MsoListParagraphCxSpFirst style='margin-left:72.0pt'> 'type' => 'ldap',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle style='margin-left:72.0pt'> 'server' => '***.***.***.***',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle style='margin-left:72.0pt'> 'user' => '*****\*****',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle style='margin-left:72.0pt'> 'pass' => '********',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle style='margin-left:72.0pt'> 'base' => 'DC=*****,DC=com,DC=ve',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> 'filter' => '(objectClass=*)',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> 'd_filter' => '(userAccountControl=514)',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> 'tls' => 0,<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> 'net_ldap_args' => [ version => 3 ],<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> #'group' => 'GROUP_NAME',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> #'group_attr' => 'GROUP_ATTR',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> 'attr_match_list' => [ 'Name',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> 'EmailAddress'<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> # 'RealName',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> # 'WorkPhone'<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> ],<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> 'attr_map' => { 'Name' => 'sAMAccountName',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> 'EmailAddress' => 'mail',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> 'RealName' => 'cn',<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> 'WorkPhone' => 'telephoneNumber'<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> }<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> }<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle> }<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle>);<o:p></o:p></p><p class=MsoListParagraphCxSpMiddle><o:p> </o:p></p><p class=MsoListParagraphCxSpLast style='margin-left:72.0pt;text-indent:-18.0pt;mso-list:l1 level2 lfo2'><![if !supportLists]><span style='font-family:"Courier New"'><span style='mso-list:Ignore'>o<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>Set( @Plugins, qw( RT::Authen::ExternalAuth ) );<o:p></o:p></p><p class=MsoNormal>Give a shot with this, and then get back with the resulted log file and final configuration.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hope this helps,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Best,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span lang=PT-BR style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#C00000'>____________________________________________________________________________________<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=PT-BR style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Luis Avendaņo</span></b><span style='font-size:10.0pt;font-family:"Courier New"'><o:p></o:p></span></p></div></body></html>