Thanks Kenn -<div><br></div><div>I actually just figured this out 2 minutes before you sent this.</div><div><br></div><div>I had given groups ModifyCustomField and SeeCustomField at the Queue level. I had to revoke it there and manage them at the CF level.</div>
<div><br></div><div>Thanks guys!<br clear="all">--<br>Max McGrath<br>Asst. Network Admin/Systems Specialist<br>Carthage College<br>262-552-5512<br><a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a><br>
<br><br><div class="gmail_quote">On Wed, Apr 13, 2011 at 3:40 PM, Kenneth Crocker <span dir="ltr"><<a href="mailto:kfcrocker@lbl.gov">kfcrocker@lbl.gov</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Max,<br><br>You can set rights for Custom Fields either by group/<i>regardless of Queue</i> OR by group <i>within a specific Queue</i>. We have some CF's that I update within scrips and I don't let ANYONE SEE or Modify them (except me as the superuser). I have some CF's that are only seen/modified by user-defined groups that are allowed to own tickets, etc. You have to do what works best for you.<br>
<br>Kenn<br>LBNL<div><div></div><div class="h5"><br><br><div class="gmail_quote">On Wed, Apr 13, 2011 at 12:09 PM, Max McGrath <span dir="ltr"><<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">
Kevin -<div><br></div><div>Thank God for mailing lists! This is a much simpler solution than what I was thinking of...</div><div><br></div><div>However, I've gone to Configuration --> Custom Fields --> MyCF --> Group Rights and have given ModifyCustomField and SeeCustomField only to the group that our staff are members of.</div>
<div><br></div><div>I login to RT as a different user (who is not part our staff group) and am able to choose a value for my CF and submit the ticket.</div><div><br></div><div>Am I setting permissions in the wrong area?<div>
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--<br>Max McGrath<br>Asst. Network Admin/Systems Specialist<br>Carthage College<br><a href="tel:262-552-5512" value="+12625525512" target="_blank">262-552-5512</a><br><a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a><br>
<br><br></div><div><div></div><div><div class="gmail_quote">On Wed, Apr 13, 2011 at 1:43 PM, Max McGrath <span dir="ltr"><<a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">
Hi All -<div><br></div><div>Not sure if the subject really explains what I am looking to do.</div><div><br></div><div>We want to be able to have custom fields that a user would fill out when submitting a ticket, but then have a separate section of other custom fields reserved as "For Office Use Only". </div>
<div><br></div><div>I was thinking of trying to customize the Create.html page to incorporate a line with "For Office Use Only" printed above it, then having the other custom fields.</div><div><br></div><div>I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and EditTransactionCustomFields but not sure how I would logically separate the CFs we want above the line and below the line.</div>
<div><br></div><div>Does this make sense?</div><div><br></div><div>Is there a better way to do this or any recommendations anyone can suggest to me?</div><div><br></div><div>Thanks!</div><div><br><div>--<br>Max McGrath<br>
Asst. Network Admin/Systems Specialist<br>Carthage College<br><a href="tel:262-552-5512" value="+12625525512" target="_blank">262-552-5512</a><br><a href="mailto:mmcgrath@carthage.edu" target="_blank">mmcgrath@carthage.edu</a><br>
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