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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Kenn,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks for all the help – I finally managed to implement the
Time Worked Report – the problem was when I copied the code for
SelectMultiQueue from <a
href="http://requesttracker.wikia.com/wiki/TimeWorkedReport">http://requesttracker.wikia.com/wiki/TimeWorkedReport</a>,
I did not realize there was a blank space for each line. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Walid </span><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> quinta-feira, 31 de Março de 2011 18:35<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Time Worked Report<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Walid,<br>
<br>
In step 4, you don't mention editing the "Tabs" file with the changes
specified in the instructions.<br>
<br>
In steps 5 & 6, those files should have been moved to
usr/share/rt3/local/html/Tools/<b><i>Reports</i></b>.<br>
<br>
1) The "Tabs" and "index.html" files must be modified &
kept<b><i> in-sync</i></b> in order to see the option in the "Tabs"
heading. That certainly explains why they both have the same paths for the same
reports. You should compare the code between those two and make sure they look
exactly like they should, according to the instructions.<br>
<br>
2) The "TimeWorkedReport.html" file has to be where the
"Tabs" and "index.html" files are pointing to within the
"path" shown.<br>
<br>
Moving these files around to other directories will just frustrate you more and
distract you away from de-bugging the real problem.<br>
<br>
If this doesn't work, send me a list of the modified code for "Tabs"
and "index.html".<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
<div>
<p class=MsoNormal>On Thu, Mar 31, 2011 at 1:18 AM, Walid Haider <<a
href="mailto:walid.haider@movensis.com">walid.haider@movensis.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Hi Kenn,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Thanks for the tip regarding
RT $home, I will definitely consider it. </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>I must be missing something,
as I cannot see the Time Worked Report option on the menu. </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>This is what I did:</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>1.</span><span
lang=EN-US style='font-size:7.0pt;color:#1F497D'>
</span><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>Created a <b>local</b>
directory within /usr/share/rt3, and then created the /usr/share/rt3/local/<b>html</b>
and /usr/share/rt3/local/html/<b>Elements</b> directories.</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>2.</span><span
lang=EN-US style='font-size:7.0pt;color:#1F497D'>
</span><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>Created the new
file <b>SelectMultiQueue</b> (with the relevant content) within
/usr/share/rt3/local/html/Elements</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>3.</span><span
lang=EN-US style='font-size:7.0pt;color:#1F497D'>
</span><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>Created …/rt3/local/<b>Tools</b>,
…/rt3/local/Tools/<b>Reports</b>,<b> </b>and<b> </b>…/rt3/local/Tools/Reports/<b>Elements
</b>directories </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>4.</span><span
lang=EN-US style='font-size:7.0pt;color:#1F497D'>
</span><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>Copied the <b>Tabs</b>
file from /usr/share/rt3/html/Tools/Reports/Elements/Tabs to
…/rt3/local/Tools/Reports/Elements </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>5.</span><span
lang=EN-US style='font-size:7.0pt;color:#1F497D'>
</span><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>Copied the
index.html file from /usr/share/rt3/html/Tools/Reports/index.html to
…/rt3/local/Tools/ and edited the file accordingly</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>6.</span><span
lang=EN-US style='font-size:7.0pt;color:#1F497D'>
</span><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>Created the <b>TimeWorkedReport.html</b>
(with the relevant content) file in …/rt3/local/Tools/ </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>7.</span><span
lang=EN-US style='font-size:7.0pt;color:#1F497D'>
</span><span lang=EN-US style='font-size:11.0pt;color:#1F497D'>I restarted
httpd and logged into RT, but could not see the Timed Worked Report
option on the menu </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>I then tried moving the
index.html and TimeWorkedReport.html files from
/usr/share/rt3/local/html/Tools/Reports into /usr/share/rt3/local/html/Tools/.
But after restarting httpd, I still could not see the Time Worked Report.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Finally, I tried creating the
<b>local</b> directory in /usr and the <b>rt3</b> directory within it
(/usr/local/rt3). I then moved the entire <b>html </b>directory, created in 1.
(above), to /usr/local/rt3. But again, after restarting httpd I could not see
the Time Worked Report.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Thanks in advance,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Walid</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a
href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com"
target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> terça-feira, 29 de Março de 2011 16:42<o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'><br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Time Worked Report<o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Opps,
that was supposed to be /local/html/Tools/Report. Sorry.<br>
<br>
Kenn<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Tue, Mar 29, 2011 at 8:39 AM, Kenneth Crocker <<a
href="mailto:kfcrocker@lbl.gov" target="_blank">kfcrocker@lbl.gov</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Walid,<br>
<br>
Also, we used to have a different $home than /opt/rt3/ (in Solaris) and it
caused <b><i>endless</i></b> problems when trying to implement extensions. We
decided to just go to opt/rt3 and put it in VM and we've been sailing smoothly
ever since. Just a thought for you to consider.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Tue, Mar 29, 2011 at 8:37 AM, Kenneth Crocker <<a
href="mailto:kfcrocker@lbl.gov" target="_blank">kfcrocker@lbl.gov</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Walid,<br>
<br>
Well, <i>Wherever</i> you have the .../Tools/Report/... you will need a
.../local/Tools/Report/ version to put "TimeWorkedReport".<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Tue, Mar 29, 2011 at 7:00 AM, Walid Haider <<a
href="mailto:walid.haider@movensis.com" target="_blank">walid.haider@movensis.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Hi Johan,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>No, I do not. Should I go
ahead and create it and then follow Kenn’s instructions?</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Regards,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Walid</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a
href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com"
target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Johan
Sjöberg<br>
<b>Sent:</b> terça-feira, 29 de Março de 2011 14:56</span><o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt'><br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Time Worked Report</span><o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Do you have a /usr/local/rt3?</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>/Johan</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a
href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com"
target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Walid
Haider<br>
<b>Sent:</b> den 29 mars 2011 15:20<br>
<b>To:</b> Kenneth Crocker; <a href="mailto:rt-users@lists.bestpractical.com"
target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Time Worked Report</span><o:p></o:p></p>
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lang=SV> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Kenn,</span><o:p></o:p></p>
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style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Again, thanks for the reply.
As I ran a packaged install of RT 3.8.4, my $home is /usr/share/rt3. My folder
structure is different compared to what you mention below, as I do not have a
share directory within my RT $home.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Please advise if I should
create the <i>local</i> directory within /usr/share/rt3.</span><o:p></o:p></p>
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lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Thanks,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Walid </span><o:p></o:p></p>
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lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a
href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com"
target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Kenneth
Crocker<br>
<b>Sent:</b> segunda-feira, 28 de Março de 2011 17:33<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Time Worked Report</span><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Walid,<br>
<br>
What I mean is this; it is <b>highly recommended</b> that any changes you make
to RT code be done in a <i>"local"</i> version. RT will automatically
look to $Home/<b>local/</b>.../.../ (where $home is usually opt/rt3/) for <i>any
override code</i> that an installation may have developed. In this example
(TimeWorkedReport), I copied the various /$home<b>/share/</b>.../...
directories & files listed in the "readme' for that report into a
/$home/<b>local/</b>.../... <b>version/copy</b> of those <i>directoryies &
files</i>. I did <b>NOT</b> make any changes to any <b>/share/ <i>version</i></b>
of RT code. This is recommended for a couple reasons; the least of which it is <i>easier
to maintain later versions</i> of RT without wiping out your local code
(provided you keep a copy of that code). Also, industry wide for about the last
40 years, it has been considered a <i>best practice</i> to <b>never</b> mess
with original code, but to provide a method that allows you to use other code
instead.<br>
<br>
So, my advice is to first; return all /share/ code to it's original state. Then
create $home<b>/local/</b>html/Tools/Reports directories in order to
copy/create the files mentioned in the "TimeWorkedReport"
documentation. That's what I did:<br>
<span style='font-family:"Courier New"'><br>
</span>1) If it exists,type <b><span style='color:blue'>“/opt/rt3/local/html/Elements/”
</span><enter></b> otherwise, create it.<br>
2) Copy the <b><i>“delivered”</i></b> file (from .../share/...) <b>SelectQueue</b>
over to this directory with a the new name.<br>
A) Type <b><span style='color:blue'>“cp
/opt/rt3/share/html/Elements/SelectQueue SelectMultiQueue” </span><enter></b>.<br>
3) Replace the code in <b><i>“SelectMultiQueue”</i></b> with the code specified
for this file from the document the <b>“<u>TimeWorkedReport</u>".</b><br>
4) If it exists, type <b><span style='color:blue'>“/opt/rt3/local/html/Tools/” </span><enter></b>,
otherwise, create it.<br>
5) Create new directories:<br>
A) Create <b>“Reports”</b> directory within <b>“Tools”<br>
</b>B) Get into <b>“Reports</b>” directory.<br>
C) Create <b>“Elements”</b> directory within <b>“Tools/Reports”</b><br>
6) Copy the <b><i>“delivered”</i></b> files (from .../share/...) (<b>Tabs,
index.html</b>) over to the new directories:<br>
A) Copy the <b>“Tabs”</b> file over to <b>“Tools/Reports/Elements”</b>:<br>
1) Within <b>“Elements”,</b> type <b><span
style='color:blue'>“cp /opt/rt3/share/html/Tools/Reports/Elements/Tabs .” </span><enter></b>.<br>
2) Go back 1 directory level to get
to <b>“/Tools/Reports”</b>.<br>
3) Copy the <b>“index.html”</b> file
over to <b>“Tools/Reports” <i>twice</i>:</b><br>
a) Within <b>“Tools/Reports”,</b>
type <b><span style='color:blue'>“cp /opt/rt3/share/html/Tools/index.html .” </span><enter></b>.<br>
b) Within <b>“Tools/Reports”,</b>
type <b><span style='color:blue'>“cp /opt/rt3/share/html/Tools/index.html
TimeWorkedReport.html” </span><enter></b>.<br>
7) Modify/Replace the code in <b><i>“Tabs”, “index.html” &
“TimeWorkedReport” </i></b>with the code specified for these files from
the document the <b>“<u>Time Worked Report</u>”</b>.<br>
<br>
Anyway, This is the procedure I followed and I had absolutely no problems AND I
didn't have to worry about Production being messed up.<br>
<br>
Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions.<br>
<br>
Hope this helps.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></p>
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