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</o:shapelayout></xml><![endif]--></head><body lang=FR link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>It is using MYSQL database. Is it possible just to setup the auto_increment like described here :<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>It depends on what database you are using. Look for the file called <br>schema.Pg for postgres or schema.mysql, or whatever. You'll see a line <br>that says something like: <br><br>CREATE SEQUENCE tickets_id_seq; <br><br>That's for Postgres. I changed it to: <br><br>CREATE SEQUENCE tickets_id_seq MINVALUE 8000; <br><br>Then I initialized my database.</span><span lang=EN-US style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>Cdt,<o:p></o:p></span></p><p class=MsoNormal><b><span style='color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='color:#1F497D'>Franck CALLEJA-ALBILLOS<o:p></o:p></span></b></p><p class=MsoNormal><i><span style='color:#1F497D'>TREFLE pour Alcatel-Lucent<o:p></o:p></span></i></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Centre de Compétences Managed Services - IP/MPLS<br><br></span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Tél. : +33 1 30 77 1362<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Email : <a href="mailto:franck.calleja-albillos@alcatel-lucent.com"><span style='color:#1F497D'>franck.calleja-albillos@alcatel-lucent.com</span></a><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>De :</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>De la part de</b> CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **<br><b>Envoyé :</b> mercredi 27 avril 2011 13:06<br><b>À :</b> 'rt-users@lists.bestpractical.com'<br><b>Objet :</b> [rt-users] Ticket numbering to start at 2000<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US>I’ve setup a new installation of RT without migrating data from a previous installation : reason is that new queues/custom fields are defined in the new installation.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>So the old installation has reached ticket number 1853. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>To avoid having trouble/confusion with my external partner (to whom we are giving our ticket number for reference), I would like to start ticket numbering to 2000 or 3000.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>I can’t imagine create and close 1999 tickets then use RT Schredder. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Is there another easy way to do this ?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal>Cdt,<o:p></o:p></p><p class=MsoNormal><b><span style='color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='color:#1F497D'>Franck CALLEJA-ALBILLOS<o:p></o:p></span></b></p><p class=MsoNormal>Email : <a href="mailto:franck.calleja-albillos@alcatel-lucent.com"><span style='color:windowtext'>franck.calleja-albillos@alcatel-lucent.com</span></a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>