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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mike, I’ve actually been looking for something similar, but have been unsuccessful in finding anything like that.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Instead, I’m just building around the REST API and building my own self-help app<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Here is the documentation: <a href="http://requesttracker.wikia.com/wiki/REST">http://requesttracker.wikia.com/wiki/REST</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Luke Kwiecinski<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Network Engineer - Pet Food Direct<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>E-mail: <a href="mailto:luke@petfooddirect.com">luke@petfooddirect.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Phone: 610-234-2310<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Fax: 484-534-3450<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>2250 Hickory Rd, Suite 400<br>Plymouth Meeting, PA 19462<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Mike Johnson<br><b>Sent:</b> Wednesday, April 27, 2011 11:51 AM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] submit ticket through web interface<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Slight hi-jacking... sorry(but it fits the conversation)<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Has there been an extension developed that customizes the SelfService into a question/answer(database driven) that funnels the ticket to a given queue/owner while populating custom fields?<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>We are currently developing an external form that will do this for us(with the use of ExtractCustomFieldValues), but would love to use something built in RT itself.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Thanks!<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Mike.<o:p></o:p></p></div><div><p class=MsoNormal>On Tue, Apr 26, 2011 at 10:57 AM, Kevin Falcone <<a href="mailto:falcone@bestpractical.com">falcone@bestpractical.com</a>> wrote:<o:p></o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'>On Tue, Apr 26, 2011 at 04:19:08PM +0200, Albert Shih wrote:<br>> Hi all<br>><br>> I want open my RT to my user (meaning requestor not owner) to allow them to<br>> submit a new ticket.<br>><br>> So for the authentication I can use RT::Authen::ExternalAuth to connect our<br>> LDAP.<br>><br>> But how can I create a special "RT at glance" for my user ? What I want is :<br>><br>> For every user not in a small group (or list that's not<br>> important), after they log-on in RT I want a very simple interface<br>> to allow user see the ticket they submit and a form to submit a new<br>> one.<br>><br>> If it's possible to have custom field in this form that's better.<br>><br>> And on contrary of the "Quick Ticket" I don't want to allow the<br>> user chose the Owner.<o:p></o:p></p></div><p class=MsoNormal>Don't make them Privileged, they'll be redirected to<br><a href="http://your.rt.server/SelfService/" target="_blank">http://your.rt.server/SelfService/</a><br>which is a very simple UI<br><span style='color:#888888'><br>-kevin</span><o:p></o:p></p></div><p class=MsoNormal><br><br clear=all><br>-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>Email: <a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a><o:p></o:p></p></div></body></html>