<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Greetings everyone<div>Pardon the length of this post.<br><div>I just finished installing a fresh copy of RT 3.8.8, working great, and I've been trying to get RTFM (2.4.3) to install. While it installs it isn't showing up in the webui.</div><div>I've checked the install logs and the only thing that stands out to me is what I have in bold below. </div></div><blockquote class="webkit-indent-blockquote" style="margin: 0 0 0 40px; border: none; padding: 0px;"><div><div><span class="Apple-style-span" style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">perl </span></font></span><span class="Apple-style-span" style="font-family: Calibri, sans-serif; "><a href="http://Makefile.PL/" style="color: blue; text-decoration: underline; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">Makefile.PL</span></font></a></span><span class="Apple-style-span" style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;"> PREFIX=/home/rtuser </span></font></span></div><div><span class="Apple-style-span" style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">Cannot determine author info from lib/RT/FM.pm</span></font></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">Cannot determine license info from lib/RT/FM.pm</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">Using RT configuration from /home/rtuser/lib/RT.pm:</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">./etc => /home/rtuser/etc/FM</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">./html => /home/rtuser/html</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">./lib => /home/rtuser/lib</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">./po => /home/rtuser/po/FM</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">For first-time installation, type 'make initdb'.</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">Cannot determine author info from lib/RT/FM.pm</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">*** Module::AutoInstall version 1.03</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">*** Checking for Perl dependencies...</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">[Core Features]</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">- </span></font><b><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">RT ...too old. (0 < 3.004002)</span></font></b></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">- Text::WikiFormat ...loaded. (0.79)</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">- Tree::Simple ...loaded. (1.18)</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">- HTML::TreeBuilder ...loaded. (4.1)</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">- Time::ParseDate ...loaded. (2006.0814)</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">- HTML::FormatText ...loaded. (2.04)</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">==> Auto-install the 1 mandatory module(s) from CPAN? [y]</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">*** Dependencies will be installed the next time you type 'make'.</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;"> (You may need to do that as the 'root' user.)</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">*** Module::AutoInstall configuration finished.</span></font></div></div><div><div><span class="Apple-style-span" style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">Writing Makefile for RTF</span></font></span><span class="Apple-style-span" style="font-family: Calibri, sans-serif; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 13px;">M</span></font></span></div><span class="Apple-tab-span" style="white-space:pre"> </span></div></blockquote><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></div><div>The make install runs with out a problem. I do see however that the plugins dir is empty. I am not sure if this is an issue. </div></div><div>Any ideas as to why RTFM isn't showing up?</div><div><br></div><div>Thanks</div><div>Eric</div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><br></div></div></body></html>