<div><br>Hi,</div>
<div> </div>
<div>First, apparently I typed it wrong in the config.(added the 'd' to it).</div>
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<div>The Wiki (<a href="http://requesttracker.wikia.com/wiki/ManualInstallation">http://requesttracker.wikia.com/wiki/ManualInstallation</a>) says </div>
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<div>"<pre>$WebBaseURL = "<a class="external free" href="http://not.configured/" rel="nofollow"><font color="#006cb0">http://not.configured:80</font></a>";
</pre>
<p>A variable used to help RT construct <a class="new" title="URLs (page does not exist)" href="http://requesttracker.wikia.com/index.php?title=URLs&action=edit&redlink=1">URLs</a> that point back to RT. $<a class="new" title="WebBaseURL (page does not exist)" href="http://requesttracker.wikia.com/index.php?title=WebBaseURL&action=edit&redlink=1">WebBaseURL</a> is the base of the URL. it should usually include the scheme, the host, and the port if non-standard. </p>
"<br>That is what led me to the suggestion of setting WebBaseURL.(by the way I tested WebBasedURL as well... that actually works,) although both of these are probably not recommended :D as stated by Ruslan.</div>
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<div>I then removed the above and set WebPort to 443.</div>
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<div>Based on Ruslan's comment, this sounds like the recommended way of doing it :D</div>
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<div>Thanks Ruslan.</div>
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<div> </div>
<div class="gmail_quote">On Fri, May 6, 2011 at 10:30 AM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruz@bestpractical.com">ruz@bestpractical.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">Hi,<br><br>Set WebDomain, WebPath and WebPort properly. In simple case (like<br>yours) you shouldn't set WebBaseURL (it's WebBaseURL, not<br>
WebBasedURL). Don't know what you found on the wiki, but information<br>is probably out of date.<br>
<div>
<div></div>
<div class="h5"><br>On Fri, May 6, 2011 at 5:17 PM, Mike Johnson <<a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a>> wrote:<br>> Hi everyone,<br>><br>> I notice this in our 3.8.10 instance of RT as well. Our redirection of all<br>
> traffic to https picks it up and you continue to browse on port 443.<br>><br>> Ruslan mentions that it is a config issue,<br>><br>> Searching the Wiki and RT_Config.pm, I found that<br>><br>> Set($WebBasedURL, '<a href="https://yourrtinstance.com/" target="_blank">https://yourrtinstance.com</a>');<br>
><br>> Is what you need to set to ensure your links are formed correctly.<br>><br>> I've tested, works as expected.<br>><br>> Thanks!<br>> Mike.<br>><br>><br>><br>><br>> On Wed, May 4, 2011 at 5:06 PM, Stoned Elipot <<a href="mailto:stoned.elipot@gmail.com">stoned.elipot@gmail.com</a>><br>
> wrote:<br>>><br>>> Hi,<br>>><br>>> On Wed, May 4, 2011 at 9:49 PM, Alex Vandiver <<a href="mailto:alexmv@bestpractical.com">alexmv@bestpractical.com</a>><br>>> wrote:<br>>> > On Wed, 2011-05-04 at 14:27 -0500, Dario Landazuri wrote:<br>
>> >> We are running an RT instance under https only. I just noticed a small<br>>> >> issue - when you're looking at a ticket, the links for a requestor's<br>>> >> other tickets are non-https (http://...). On our system, that leads to<br>
>> >> a 404. Other links in the ticket (creating links, last ticket<br>>> >> transaction, etc) all properly go to https://...<br>>> ><br>>> > This does look to be a bug; I'll bounce your mail into the<br>
>> > <a href="http://issues.bestpractical.com/" target="_blank">issues.bestpractical.com</a> to track it.<br>>> > - Alex<br>>><br>>> Playing around with a 4.0.0 test clone of a 3.8.10 RT instance I noticed<br>
>> the same thing, both for the requestor's other tickets links and for<br>>> the related tickets links.<br>>> Then I noticed that the 3.8.10 instance also exhibits the same<br>>> behaviour, only it was<br>
>> masqueraded by the web server doing HTTP to HTTPS redirection :-}<br>>><br>>> Cheers, Stoned.<br>><br>><br>><br>> --<br>> Mike Johnson<br>> Datatel Programmer/Analyst<br>> Northern Ontario School of Medicine<br>
> 955 Oliver Road<br>> Thunder Bay, ON P7B 5E1<br>> Phone: (807) 766-7331<br>> Email: <a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a><br>><br><br><br><br></div></div><font color="#888888">--<br>
Best regards, Ruslan.<br></font></blockquote></div><br><br clear="all"><br>-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>
Email: <a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a><br>