<br><font size=2 face="sans-serif">hi,</font>
<br>
<br><font size=2 face="sans-serif">you could easily have an external page
(or a modified portion of a RT page) with a prebuilt http adress
corresponding to the query you want (or a saved search maybe?)</font>
<br><font size=2 face="sans-serif">here is an exemple of how a search looks
like when you create it through the RT Query builder, look for the HERE_IS_YOUR_xxxx
and put what you want in it.</font>
<br>
<br><font size=2 face="sans-serif">http://</font><font size=2 color=red face="sans-serif">yourRTadress</font><font size=2 face="sans-serif">/Search/Edit.html?Format='%20%20%20%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23'%2C%0A'%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject'%2C%0A'__Status__'%2C%0A'__QueueName__'%2C%0A'__OwnerName__'%2C%0A'__Priority__'%2C%0A'__NEWLINE__'%2C%0A''%2C%0A'%3Csmall%3E__Requestors__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E'%2C%0A'%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E'&Order=ASC%7CASC%7CASC%7CASC&OrderBy=Priority%7C%7C%7C&Page=1&Query=Queue%20%3D%20'</font><font size=2 color=red face="sans-serif">HERE_IS_YOUR_QUEUE_NAME</font><font size=2 face="sans-se
rif">'%20AND%20'CF.%7B</font><font size=2 color=red face="sans-serif">HERE_IS_THE_CUSTOM_FIELD_NAME</font><font size=2 face="sans-serif">%7D'%20LIKE%20</font><font size=2 color=red face="sans-serif">'HERE_IS_YOUR_SEARCH_FIELD</font><font size=2 face="sans-serif">'&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=<br>
</font>
<br><font size=2 face="sans-serif">hope it helps</font>
<br>
<br><font size=2 face="sans-serif">Raphaël</font>
<br>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>Francis L Fabrizio <fabrizio@uab.edu></b>
</font>
<br><font size=1 face="sans-serif">Envoyé par : rt-users-bounces@lists.bestpractical.com</font>
<p><font size=1 face="sans-serif">20/05/2011 16:28</font>
<td width=59%>
<table width=100%>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">A</font></div>
<td><font size=1 face="sans-serif">"rt-users@lists.bestpractical.com"
<rt-users@lists.bestpractical.com></font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Objet</font></div>
<td><font size=1 face="sans-serif">[rt-users] Adding a "predefined
search" field</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=3 face="sans-serif">There’s a particular search we do constantly
against our custom field “PO Number”. Since the custom field is
only applied to certain queues, building the search is a two-step process
of first adding the “Queue is XYZ” search term which then gives us visibility
to add the PO Number search term.</font>
<br><font size=3 face="sans-serif"> </font>
<br><font size=3 face="sans-serif">It’s not uncommon to need to do 20
or 30 such searches in rapid succession. This gets tedious because
you have to Edit Search, delete the old value, add the new value, and repeat
30 times. </font>
<br><font size=3 face="sans-serif"> </font>
<br><font size=3 face="sans-serif">What I’d really like is a search field
in the upper bar (separate from the existing one) which automatically does
a “search queue XYZ for tickets with PO Number value of <whatever is
input in the field>” search. That would avoid all of these tedious
steps. </font>
<br><font size=3 face="sans-serif"> </font>
<br><font size=3 face="sans-serif">What’s the best way to go about adding
such functionality to our RT 3.8 interface?</font>
<br><font size=3 face="sans-serif"> </font>
<br><font size=3 face="sans-serif">--</font>
<br><font size=3 face="sans-serif">Fran Fabrizio</font>
<br><font size=3 face="sans-serif">Director of Information Systems</font>
<br><font size=3 face="sans-serif">UAB College of Arts and Sciences</font>
<br><a href=http://www.uab.edu/cas/><font size=3 color=blue face="sans-serif"><u>http://www.uab.edu/cas/</u></font></a>
<br><font size=3 face="sans-serif">HHB510E | 205.996.5698 | </font><a href=mailto:fabrizio@uab.edu><font size=3 color=blue face="sans-serif"><u>fabrizio@uab.edu</u></font></a>
<br><font size=3 face="sans-serif"> </font>
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