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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I want to try and prevent creating duplicate attachments in a workflow. Is it possible to link an existing attachment in the database to a different transaction from a new or other ticket without adding the same attachement again? For viewing it looks like a user requires showticket or showcomments permission for the ticket that has the attachment. My goal is having a Ticket that requires an action from a different team. A new (sub)ticket is created for that team. However the first ticket will hold a document that the second ticket should be able to read without having full access to the main ticket. Storing the attachment a second time would waiste diskspace. Not for a single attachment but for the workflow in the coming years.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any thoughts on how I can try to get this working without duplicating the attachment disk storage? A reference to the existing attachment in the new ticket could also work. Is this possible?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Kind regards,<br></span><span style='color:black'><br></span><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Ton Hoogstraten<o:p></o:p></span></p><p class=MsoNormal><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>IS Analyst<i><br></i></span><span lang=NL style='color:black'><br><br></span><span lang=NL style='font-size:7.0pt;font-family:"Arial","sans-serif";color:gray'><o:p></o:p></span></p><p class=MsoNormal><span lang=NL><o:p> </o:p></span></p></div></body></html>