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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 color=black face=Consolas><span style='font-size:11.0pt;font-family:
Consolas;color:black;font-weight:bold'>Could anyone tell me why when I manually
set a reminder for a ticket that I own it creates an entirely new ticket? I see
the reminder showing up fine but there is a new ticket being generated with the
“Subject” line of the reminder. <o:p></o:p></span></font></b></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 color=black face=Consolas><span style='font-size:11.0pt;font-family:
Consolas;color:black;font-weight:bold'>Thanks<o:p></o:p></span></font></b></p>

<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 color=black face=Consolas><span style='font-size:11.0pt;font-family:
Consolas;color:black;font-weight:bold'>Kyle Thomas</span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></b></p>

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