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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am new to RT and trying to setup the SLA extension over both GMT and EST. Is there any way to setup this extension to have two separate business hours one for GMT and another for EST?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks in advance<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Andrew<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>