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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal> When a ticket is created I would like to have the original message from the User (requestor), including message headers, attached to the message notifying the AdminCCs of the new ticket. Currently the body is attached via {$Transaction->Content()} but not the email header information. Does anyone know if this is possible? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks in advance,<o:p></o:p></p><p class=MsoNormal>Paul<o:p></o:p></p><p class=MsoNormal><i><span style='font-size:11.5pt;color:navy'>This e-mail may contain Green Hills Software Proprietary and Confidential information, and is intended only for the named recipient(s) above. If you have received this message in error, or are not a named recipient(s), you are hereby notified that any dissemination, distribution or copying of this e-mail is strictly prohibited. If you have received this message in error, please immediately notify the sender by return e-mail and delete this e-mail message from your computer. Thank you.</span></i><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>