Yan,<br><br>Why not just use the "Notify Others" method? You can always create a Custom Field to hold those addressee's and then have the template add those addressees from the CF to the template. I do that a lot.<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Tue, May 24, 2011 at 9:29 AM, Yan Seiner <span dir="ltr"><<a href="mailto:yan@seiner.com">yan@seiner.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div><div></div><div class="h5"><br>
On Tue, May 24, 2011 9:00 am, Jesse Vincent wrote:<br>
><br>
><br>
><br>
> On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:<br>
>> We often find ourselves in a position where we need to send email to<br>
>> peopl<br>
>> who are not necessarily CCs or AdminCC. Typically this might be outside<br>
>> parties who review a project we're tracking.<br>
>><br>
><br>
> I'd recommend using a comment and filling in the one-time-cc field.<br>
<br>
<br>
</div></div>OK, that makes sense. Is there some way to get autocomplete or a<br>
click-fill for the email addresses? Or, better yet, to get Outlook<br>
address book access from RT?<br>
<div><div></div><div class="h5"><br>
--Yan<br>
<br>
<br>
--<br>
My daughter is racing a triathlon to raise money for her swim club. Want<br>
to help?<br>
<br>
<a href="http://akari.seiner.com" target="_blank">http://akari.seiner.com</a><br>
<br>
<br>
</div></div></blockquote></div><br>