Miroslav,<br><br>You can modify the "resolve" template to include the last comment and/or include any attachments. When the ticket is resolved and the email sent, the template will include all the data you want. I have an example if you want it.<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Wed, May 25, 2011 at 7:03 AM, Mike Johnson <span dir="ltr"><<a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div>When you hit resolve, switch the dropdown box on the form from "Comment(not sent to requestors)" to "Reply to requestors".</div>
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<div>Sounds like this is your only issue.</div>
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<div>Mike.<br><br></div><div><div></div><div class="h5">
<div class="gmail_quote">On Wed, May 25, 2011 at 2:26 AM, Miroslav Horvath <span dir="ltr"><<a href="mailto:Avenger1@atlas.sk" target="_blank">Avenger1@atlas.sk</a>></span> wrote:<br>
<blockquote style="border-left:#ccc 1px solid;margin:0px 0px 0px 0.8ex;padding-left:1ex" class="gmail_quote"><br>Hi Russlan<br><br>I'm not the programmer, so I'm not very famous with the codes in the 2nd<br>
link you've provided. But if you remember, we have bough a single contract<br>in the past for helping us with some incident within company (<a href="http://eon.it/" target="_blank">EON.IT</a><br>Slovakia - Viktor Franik was the technician on our side)<br>
<br>But, we need to have all 3 buttons: Comment, Reply, Resolve within ticket.<br><br>Comment - using for internal comments within ticket, works with attachment.<br>Reply - when contacting the user without closing ticket, works with<br>
attachment.<br>Resolve - closing ticket with a resolution message (we need to have here<br>also attachments).<br><br>The email templates for Reply and Resolve are different.<br><br>So if you can navigate me, what to do, to make possible that attachments<br>
will be send also with Resolve email template.<br>
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<div><br><br>Ruslan Zakirov-2 wrote:<br>><br>> Hi,<br>><br>> See the following in FAQ:<br>> The 'resolve' Transaction has no content<br>> <a href="http://requesttracker.wikia.com/wiki/FAQ" target="_blank">http://requesttracker.wikia.com/wiki/FAQ</a><br>
><br>> May be you just need reply on resolve, not comment:<br>> <a href="http://requesttracker.wikia.com/wiki/ResolveSendsReply" target="_blank">http://requesttracker.wikia.com/wiki/ResolveSendsReply</a><br>><br>
> In the last case requestors recieve reply and everything attached to it.<br>><br>> On Fri, May 20, 2011 at 9:43 AM, Miroslav Horvath <<a href="mailto:Avenger1@atlas.sk" target="_blank">Avenger1@atlas.sk</a>><br>
> wrote:<br>
>><br>>> Hello<br>>><br>>> I want to ask for help. We are running RT version 3.8.4 and we have<br>>> problem,<br>>> that attachments are not sent out with "resolution" emails. They only<br>
>> work<br>>> when you make Reply from the ticket.<br>>><br>>> But in more cases we need this option, that when some support agent is<br>>> closing ticket(RESOLVE), he needs to send with that email also some<br>
>> attachment, and here it doesnt work. Is there any kind of hint or fix ?<br>>><br>>> Q2: Is this needs added in version 4.0 ?<br>>><br>>> BR, Miroslav<br>>> --<br>>> View this message in context:<br>
>> <a href="http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31661517.html" target="_blank">http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31661517.html</a><br>>> Sent from the Request Tracker - User mailing list archive at Nabble.com.<br>
>><br>>><br>><br>><br>><br>> --<br>> Best regards, Ruslan.<br>><br>><br><br></div></div><font color="#888888">--<br>View this message in context: <a href="http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31696328.html" target="_blank">http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31696328.html</a><br>
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<div>Sent from the Request Tracker - User mailing list archive at Nabble.com.<br><br></div></div></blockquote></div><br><br clear="all"><br></div></div><font color="#888888">-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>
Northern Ontario School of Medicine<br>
955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: <a href="tel:%28807%29%20766-7331" value="+18077667331" target="_blank">(807) 766-7331</a><br>Email: <a href="mailto:mike.johnson@nosm.ca" target="_blank">mike.johnson@nosm.ca</a><br>
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