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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thank You<o:p></o:p></span></font></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 color=black face=Consolas><span style='font-size:11.0pt;font-family:
Consolas;color:black;font-weight:bold'>Kyle </span></font></b><b><font size=2
color=navy><span style='font-size:10.0pt;color:navy;font-weight:bold'><o:p></o:p></span></font></b></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Kenneth Crocker<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, May 25, 2011 2:44
PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">rt-users@lists.bestpractical.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] New ticket
genrated for reminder</span></font><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Kyle,<br>
<br>
When designing "Reminders" BP decided to use a "Type" of
ticket rather than create another table. Since the process for a reminder was
so similar to a ticket, it made good sense. It is a ticket record with the type
= "reminder". this also allows for it to be seen in queries separate
from tickets.<br>
<br>
Hope this helps.<br>
<br>
Kenn<br>
LBNL<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Tue, May 24, 2011 at 4:20 AM, Kyle Thomas <<a
href="mailto:kyle@avalontel.com">kyle@avalontel.com</a>> wrote:<o:p></o:p></span></font></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 color=black face=Consolas><span style='font-size:11.0pt;font-family:
Consolas;color:black;font-weight:bold'>Could anyone tell me why when I manually
set a reminder for a ticket that I own it creates an entirely new ticket? I see
the reminder showing up fine but there is a new ticket being generated with the
“Subject” line of the reminder. </span></font></b><o:p></o:p></p>
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size=2 color=black face=Consolas><span style='font-size:11.0pt;font-family:
Consolas;color:black;font-weight:bold'>Thanks</span></font></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><font
size=2 color=black face=Consolas><span style='font-size:11.0pt;font-family:
Consolas;color:black;font-weight:bold'>Kyle Thomas</span></font></b><o:p></o:p></p>
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