<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>In our RT3.8.9 setup, I had customized the Tickets/Elements/Tabs to have a QuickResolve for when you could just look at a ticket and resolve it with no further action: for example, a known false positive virus alert, using:<o:p></o:p></p><p class=MsoNormal> if ( $can{'ModifyTicket'} ) {<o:p></o:p></p><p class=MsoNormal> if ( $Ticket->Status ne 'resolved' ) {<o:p></o:p></p><p class=MsoNormal> $actions->{'Acc'} = {<o:p></o:p></p><p class=MsoNormal> path => "Ticket/Display.html?Status=resolved&id=$id&UpdateTimeWorked=1",<o:p></o:p></p><p class=MsoNormal> title => loc('Quick Resolve'),<o:p></o:p></p><p class=MsoNormal> };<o:p></o:p></p><p class=MsoNormal> }<o:p></o:p></p><p class=MsoNormal> }<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Now that RT 4 uses lifecycles, I’m not sure how to accomplish this same thing using lifecycles in RT_SiteConfig.pm. The documentation in RT_Config is less than helpful for anything but stock behavior: show the update page or just change a status, but it isn’t very flexible beyond that. Am I missing something? Even a wiki page addressing lifecycles in some fashion?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks in advance for any help someone can give.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Drew Barnes<o:p></o:p></p><p class=MsoNormal>Applications Analyst<o:p></o:p></p><p class=MsoNormal>Network Resources Dept.<o:p></o:p></p><p class=MsoNormal>Raymond Walters College<o:p></o:p></p></div></body></html>