To list,<br><br>This may seem like a dumb question (and probably is) but I'm wondering just how the <img src="data:image/png;base64,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" alt=""> link works. When we click it on <i>any</i> ticket, we get this error message:<br>
<br><b>"Can't locate object method "mime_name" via package "encode::utf8" at /opt/rt3/share/html/Ticket/Attachment/dhandler line 78, line 772".</b><u><b><br></b></u><br>I'm wondering if it has to do with my RT Configuration settings? I have displays set as follows:<br>
<br>

<p class="MsoNormal"><b style="mso-bidi-font-weight:normal">Set($ShowTransactionImages,
0);<br></b></p>

<p class="MsoNormal"><b style="mso-bidi-font-weight:normal">Set($PlainTextPre, 1);</b></p>

<p class="MsoNormal"><b style="">Set($PlainTextMono, 1);</b></p><p class="MsoNormal"><br></p><p class="MsoNormal">Anyone?</p><p class="MsoNormal"><br></p><p class="MsoNormal">Thanks.</p><p class="MsoNormal"><br></p><p class="MsoNormal">
Kenn</p><p class="MsoNormal">LBNL<b style="mso-bidi-font-weight:normal"><br></b></p>

<br>