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<p class="MsoNormal"><span style="color:#1F497D">I'm wondering if this is something I should be capable of doing, however right now it eludes me.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">For standard requests which have common subjects, for example, Subject: CUSTOMER NAME - PHONE NUMBER
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I'm attempting to write a scrip which then enables us to replace ticket's subject with the transaction's subject line, so if say we're doing an order for a customer, and in this case the order is rejected, the
person who rejected it would add "REJECTED" to the subject: CUSTOMER NAME - PHONE NUMBER REJECTED.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I'm wondering if there is a way as the subject here says, to extract the correspondence subject (changed subject from the email reply) and change the ticket title accordingly...
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Yes, this is a re-email of something I had gotten no response on AFAIK -
<a href="http://www.gossamer-threads.com/lists/rt/users/96826?nohighlight=1#96826">
http://www.gossamer-threads.com/lists/rt/users/96826?nohighlight=1#96826</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’ve tried “On Transaction Extract Subject Tag with template Transaction”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Condition: On Transaction<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Action: Extract Subject Tag<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Template: Global Template: Transaction<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Stage: Transaction Create<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">With no luck.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Has anyone had any success with this?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-CA">Kris Germann<br>
Supervisor, Sales & Technical Support<br>
</span><span style="color:#333333;mso-fareast-language:EN-CA">Fibernetics Corporation<br>
freephoneline.ca<br>
605 Boxwood Drive<br>
Cambridge ON, N3E1A5<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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