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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Bart:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">The offline tool will help you create the tickets as Ken suggested , however if you are looking to include any of your old tickets history (correspondence / updates), then I
would recommend you look into using perl script and the rt api.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D">Roy
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;
font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Bart<br>
<b>Sent:</b> 06 June 2011 12:44<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Migrating to RT from another ticket system<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Hi,<br>
<br>
We are currently working on migrating to Request Tracker.<br>
<br>
The step on which we are now is creating a proof of concept, this is coming along pretty nicely.<br>
With the O'Reilly book + mailing lists + wiki at hand we're getting there, just filling out the specific details :)<br>
<br>
I do however want to look at a road bump ahead, which is migrating the old ticket date into RT.<br>
<br>
We have the ability to export all the current date to CSV format, keeping those fields that we feel are fit for RT. (the old/current ticketing system is Assyst from Axios Systems)<br>
We don't mind if ticket numbers are new, we prefer it really, as long as we can store the old ticket number in a CF (which I believe we can).<br>
<br>
What would be the best way to import the data?<br>
Can we use the command-line RT functions or do we have to do some database magic? (I'm not a database wizard so we'd have to find someone for that lol)<br>
<br>
The reason why I'm asking this is mainly to get some information about the migration process before hand, such information would safe me allot of time later on.<br>
<br>
So any information that would point us in the right direction would be helpful.<br>
<br>
Thanks in advance.<br>
<br clear="all">
Best regards,<br>
<br>
Bart<o:p></o:p></p>
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