<div class="gmail_quote">I'm having a little trouble reconfiguring my RT 4 installation. Previously, I had two custom statuses: "billable" and "follow-up" that
were in my old RT 3.8 installation that worked alright. After the
migration, these custom statuses disappeared. I followed RT's suggested
protocol (but it is specified for 3.8 - <a href="http://requesttracker.wikia.com/wiki/CustomStatuses" target="_blank">http://requesttracker.wikia.com/wiki/CustomStatuses</a>):<br>
<blockquote style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex" class="gmail_quote"><p>Copy the appropriate lines below into <a href="http://requesttracker.wikia.com/wiki/SiteConfig" title="SiteConfig" target="_blank">SiteConfig</a> and add replace the example custom statuses wth your own, then restart RT. See also <a href="http://requesttracker.wikia.com/wiki/NonTransitioningStatus" title="NonTransitioningStatus" target="_blank">NonTransitioningStatus</a>
</p>
<h3><span> 3.8 </span><span><a href="http://requesttracker.wikia.com/index.php?title=CustomStatuses&action=edit§ion=2" target="_blank"><img src="http://images1.wikia.nocookie.net/__cb37615/common/skins/common/blank.gif" alt="Edit 3.8 section"></a><a href="http://requesttracker.wikia.com/index.php?title=CustomStatuses&action=edit§ion=2" target="_blank">Edit</a></span></h3>
<pre>Set(@ActiveStatus, qw(new open XXX stalled));
Set(@InactiveStatus, qw(resolved XXX rejected deleted SPAM));
</pre>
<h3><span> </span><br></h3></blockquote>I have done so and had my hosting service, Gossamer Threads, reset the RT service. As opposed to last time, I am not seeing the new statuses as an option. This is a problem for
me since there are some pre-migration tickets listed as "billable" and I
cannot change their status at all. There are also tickets that have statuses of "new" and "open" that I
would like to make "billable" but can't.<br>
<br>Could someone please give some advice or assistance? <br><br>Sincerely,<br clear="all"><font color="#888888"><br>-- <br>Matthew Rindfleisch <br>SMB System Administrator & Consultant<br>Strategic Computer Solutions<br>
</font></div><br><br clear="all"><br>-- <br>Matthew Rindfleisch <br>SMB System Administrator & Consultant<br>Strategic Computer Solutions<br>Office: 248.888.0666<br>