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<p class="MsoNormal">Hello,</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I experienced two issue after almost 6 months of RT
deployment (version 3.8.7):</p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="mso-fareast-font-family:Calibri;mso-bidi-font-family:Calibri"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]-->When requester send email to RT mailbox they CC
a lot of people (10 email addresses or more). Those addresses did not include
in CC list when we reply that ticket. Is there anyway we can automate that?</p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="mso-fareast-font-family:Calibri;mso-bidi-font-family:Calibri"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]-->When I CC a distribution list in the same email
server as RT mailbox it won’t send. It can send to other user without any
issue.</p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please kindly help to advise some thought. It highly
appreciated.</p><br><font size="3"><span style="font-style:italic"><font class="EC_Apple-style-span" face="Arial">Regards,</font></span></font><div><font face="Lucida Handwriting, Cursive" size="3"><span style="font-style:italic">Rithy</span></font><font size="5"><span style="font-style:italic"><br></span></font></div><br><br> </body>
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