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<div>Hey all,</div>
<div> I’m attempting to help our new RT admin figure out some oddities with an existing install. Some of his global templates, the default RT ones, were wiped and thus far I can’t seem to find their contents documented anywhere on-line. Having downloaded
the 3.6.7 tarball I also don’t see any promising files or at least not any files with the syntax I’m expecting. I see several posts on-line from people seeking similar info but no answers. I’m hoping someone here can point us in the right direction, without
suggesting a re-install. I’m expecting files with content similar to this:</div>
<div> </div>
<div>Greetings,</div>
<div> </div>
<div>You have just submitted a request to the { $Ticket->QueueObj->Name } ticket queue.</div>
<div><font face="Times New Roman, serif" size="3"> </font></div>
<div>Ticket Details</div>
<div>------------------------------</div>
<div> </div>
<div> Ticket Num: { $Ticket->Id }</div>
<div> Queue: { $Ticket->QueueObj->Name }</div>
<div> Subject: { $Ticket->Subject }</div>
<div> Owner: { $Ticket->OwnerObj->Name }</div>
<div> Status: { $Ticket->Status }</div>
<div> Requestors: { $Transaction->CreatorObj->Name . ' <' . $Transaction->CreatorObj->EmailAddress . '>' }</div>
<div> Status: { $Ticket->Status }</div>
<div> </div>
<div>Request Details</div>
<div>------------------------------</div>
<div> </div>
<div>{ $Transaction->Content }</div>
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<div>Or are they not stored in this format anywhere like this?</div>
<div><font face="Times New Roman, serif" size="3"> </font></div>
<div>Thanks in advance,</div>
<div><br>
Bobby </div>
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