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Thanks. I will try ParseNewMessageForTicketCcs and double check my mail server config.<br><br><font size="3"><span style="font-style:italic"><font class="EC_Apple-style-span" face="Arial">Regards,</font></span></font><div><font face="Lucida Handwriting, Cursive" size="3"><span style="font-style:italic">Rithy</span></font><font size="5"><span style="font-style:italic"><br></span></font></div><br><br><br><br>> Date: Mon, 6 Jun 2011 10:38:58 -0400<br>> From: falcone@bestpractical.com<br>> To: rt-users@lists.bestpractical.com<br>> Subject: Re: [rt-users] How can I tackle CC emails and Exchange distribution list<br>> <br>> On Mon, Jun 06, 2011 at 01:51:31AM +0000, Rithy R wrote:<br>> > 1. When requester send email to RT mailbox they CC a lot of people (10 email addresses<br>> > or more). Those addresses did not include in CC list when we reply that ticket. Is there<br>> > anyway we can automate that?<br>> <br>> Read about ParseNewMessageForTicketCcs in RT_Config.pm<br>> <br>> > 2. When I CC a distribution list in the same email server as RT mailbox it won*t send.<br>> > It can send to other user without any issue.<br>> <br>> Sounds like a mail misconfiguration, but you haven't provided enough<br>> details. RT doesn't know the difference between a distribution list<br>> and a normal email<br>> <br>> -kevin<br> </body>
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