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<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "><div><div><div><br></div></div></div><span id="OLK_SRC_BODY_SECTION"><div><div>On 6/6/11 9:28 PM, "Metz, Bobby" <<a href="mailto:Bobby.Metz@Globalcrossing.com">Bobby.Metz@Globalcrossing.com</a>> wrote:</div></div><div><br></div><blockquote id="MAC_OUTLOOK_ATTRIBUTION_BLOCKQUOTE" style="BORDER-LEFT: #b5c4df 5 solid; PADDING:0 0 0 5; MARGIN:0 0 0 5;"><div><!-- converted from rtf --><style><!-- .EmailQuote { margin-left: 1pt; padding-left: 4pt; border-left: #800000 2px solid; } --></style><div><font face="Arial,sans-serif" size="2"><div>Hey all,</div><div> I’m attempting to help our new RT admin figure out some oddities with an existing install. Some of his global templates, the default RT ones, were wiped and thus far I can’t seem to find their contents documented anywhere on-line. Having downloaded
the 3.6.7 tarball I also don’t see any promising files or at least not any files with the syntax I’m expecting. I see several posts on-line from people seeking similar info but no answers. I’m hoping someone here can point us in the right direction, without
suggesting a re-install. I’m expecting files with content similar to this:</div><div> </div><div>Greetings,</div><div> </div><div>You have just submitted a request to the { $Ticket->QueueObj->Name } ticket queue.</div><div><font face="Times New Roman,serif" size="3"> </font></div><div>Ticket Details</div><div>------------------------------</div><div> </div><div> Ticket Num: { $Ticket->Id }</div><div> Queue: { $Ticket->QueueObj->Name }</div><div> Subject: { $Ticket->Subject }</div><div> Owner: { $Ticket->OwnerObj->Name }</div><div> Status: { $Ticket->Status }</div><div> Requestors: { $Transaction->CreatorObj->Name . ' <' . $Transaction->CreatorObj->EmailAddress . '>' }</div><div> Status: { $Ticket->Status }</div><div> </div><div>Request Details</div><div>------------------------------</div><div> </div><div>{ $Transaction->Content }</div><div><font face="Times New Roman,serif" size="3"> </font></div><div>Or are they not stored in this format anywhere like this?</div><div><font class="Apple-style-span" face="Times New Roman,serif"><span class="Apple-style-span" style="font-size: medium;"><br></span></font></div></font></div></div></blockquote></span><div><br></div><div><span class="Apple-style-span" style="font-size: medium;">Unpack the tarball and check etc/initialdata. Specifically the @Templates section.</span></div><div><span class="Apple-style-span" style="font-size: medium;"><div><div><br></div><div>-- </div><div>Drew Barnes</div><div>Applications Analyst</div><div>Network Resources Dept.</div><div>Raymond Walters College</div></div></span></div></body></html>