Yan,<br><br>It sounds like you would need EACH of their responses/correspndence/pics to have some sort of identifier (a comment, a number sequence, the name of a part, etc). If so, I think there are a couple ways we might be able to do this, depending on what seems best to you.<br>
<br>I'm assuming that the last pic is not necessarily the one you want to identify.<br><br>Are you adamant about the engineer not having to enter anything from the field? Perhaps the part the photo is about? Just one word?<br>
<br>We could invent/code a way to increment a number for each comment/correspondence/pic.<br><br>Any of this sound workable?<br><br>Kenn<br>LBNL<br><br><br><div class="gmail_quote">On Tue, Jun 14, 2011 at 11:18 AM, Yan Seiner <span dir="ltr"><<a href="mailto:yan@seiner.com">yan@seiner.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Here's what happens:<br>
<br>
We're a water utility, so all of our stuff is burried.<br>
<br>
We provide the crew with a set of drawings. Since most of what we do is<br>
repair, we try to locate old lines, other utilities, etc. as best as we<br>
can. However, few utilities kept accurate records early on, so we often<br>
do not know exactly what is in the ground.<br>
<br>
The crew goes out into the field and starts digging and laying pipe. They<br>
have to close up the excavation at the end of every day (we can't keep<br>
open holes in public streets overnight).<br>
<br>
Very often the crew finds that the conditions differ from the drawings.<br>
They keep pretty good notes but without pictures it's hard to figure out<br>
what they did where. So they take pictures.<br>
<br>
When the project is done, we have to reconcile the materials inventory and<br>
correct our drawings for the as-built conditions.<br>
<br>
The tech who does that work starts with our engineering drawings and the<br>
crew field notes. He would like to refer to the pictures when he has a<br>
question. However, the pictures are all similar; a guy with a shovel<br>
standing in a hole that has a pipe at the bottom. Without some commentary<br>
it's hard to pick the right picture for the aa-built condition we're<br>
trying to verify.<br>
<br>
Often the as-built conditions can be difficult to tell apart without a<br>
picture; we know the crew used an 11 degree bend and a 22 degree bend, but<br>
in which order? how far apart? A picture can tell us those things.<br>
<br>
We'd like to be able to go through the pictures and read the comments<br>
quickly.<br>
<div><div></div><div class="h5"><br>
On Tue, June 14, 2011 10:59 am, Kenneth Crocker wrote:<br>
> Yan,<br>
><br>
><br>
> What is that "one image" you want to see? How do you find it now? If there<br>
> is any way you can distinguish it from a list of stuff, then we can do<br>
> that<br>
> with code.<br>
><br>
> Kenn<br>
> LBNL<br>
><br>
> On Tue, Jun 14, 2011 at 10:32 AM, Yan Seiner <<a href="mailto:yan@seiner.com">yan@seiner.com</a>> wrote:<br>
><br>
>> Right now we send each crew a ticket "stub", essentially an empty<br>
>> comment<br>
>> to the ticket they're working on. They then reply to that stub over and<br>
>> over with pictures. We found that makes it easy on the field guys and<br>
>> RT<br>
>> keeps everything organized.<br>
>><br>
>> The problem is that we're getting lots of pics - sometimes 5 or 10 a day<br>
>> every day for a 3 week job. There's no consistent naming scheme we can<br>
>> enforce. These are construction guys. They want to point, click, send.<br>
>> Thus the need on the office end for thumbnails.<br>
>><br>
>> I know we're taking RT in a direction that's not typical, but the<br>
>> construction industry doesn't really have an effective affordable<br>
>> project<br>
>> management tool and RT is a natural near-drop-in solution. The<br>
>> construction PM tools that are out there are expensive and klunky.<br>
>><br>
>> On Tue, June 14, 2011 10:19 am, Kenneth Crocker wrote:<br>
>> > Yan,<br>
>> ><br>
>> > Any correspondence to RT can have an attachment, so it doesn't have to<br>
>> be<br>
>> > a<br>
>> > comment and it will still be in your history. As to the pics, if there<br>
>> is<br>
>> > a<br>
>> > way to label/title/name each pic in a manner that would enable easy<br>
>> > identification might work, as you can see the name of the attachment<br>
>> in<br>
>> > the<br>
>> > Display page of a ticket.<br>
>> ><br>
>> > Kenn<br>
>> > LBNL<br>
>> ><br>
>> > On Tue, Jun 14, 2011 at 6:01 AM, Yan Seiner <<a href="mailto:yan@seiner.com">yan@seiner.com</a>> wrote:<br>
>> ><br>
>> >> We have field crews that send pictures into RT tickets from job<br>
>> sites.<br>
>> >> This is a great help as we get instant notification of issues and<br>
>> also<br>
>> >> for<br>
>> >> as-builts. Typically the crews will send a picture and a text<br>
>> >> description<br>
>> >> of image as a comment to the ticket. As the crews send us more and<br>
>> more<br>
>> >> pictures, we're finding that it's hard to find that one image we need<br>
>> >> quickly.<br>
>> >><br>
>> >> We're looking for an enhancement to RT that would create a thumbnail<br>
>> >> gallery from the image/jpeg attachments and display the comment text<br>
>> on<br>
>> >> mouseover. The thumbnail gallery would be displayed as part of the<br>
>> >> ticket.<br>
>> >><br>
>> >> Anyone have any idea if something like this has been done?<br>
>> >><br>
>> >> A simpler solution but not as desirable would be to create a<br>
>> thumbnail<br>
>> >> of<br>
>> >> jpegs in the history or in the attachment list.<br>
>> >><br>
>> >><br>
>> >><br>
>> ><br>
>> ><br>
>> ><br>
>> ><br>
>><br>
>><br>
</div></div><div class="im">>> --<br>
>> My daughter is racing a triathlon to raise money for her swim club.<br>
>> Want<br>
>> to help?<br>
>><br>
>> <a href="http://akari.seiner.com" target="_blank">http://akari.seiner.com</a><br>
>><br>
>><br>
>><br>
><br>
><br>
</div>> !DSPAM:4df7a1da98651848747371!<br>
><br>
<font color="#888888"><br>
<br>
--<br>
</font><div><div></div><div class="h5">My daughter is racing a triathlon to raise money for her swim club. Want<br>
to help?<br>
<br>
<a href="http://akari.seiner.com" target="_blank">http://akari.seiner.com</a><br>
<br>
<br>
</div></div></blockquote></div><br>