RT 3.8.9<br><br>I have a group with these queue level rights:<br><br>
<h3>Current rights</h3>
<i>(Check box to revoke right)</i><br>
<input class="checkbox" value="AssignCustomFields" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> AssignCustomFields<br>
<input class="checkbox" value="CommentOnTicket" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> CommentOnTicket<br>
<input class="checkbox" value="CreateTicket" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> CreateTicket<br>
<input class="checkbox" value="DeleteTicket" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> DeleteTicket<br>
<input class="checkbox" value="ForwardMessage" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> ForwardMessage<br>
<input class="checkbox" value="ModifyCustomField" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> ModifyCustomField<br>
<input class="checkbox" value="ModifyTicket" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> ModifyTicket<br>
<input class="checkbox" value="OwnTicket" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> OwnTicket<br>
<input class="checkbox" value="ReplyToTicket" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> ReplyToTicket<br>
<input class="checkbox" value="SeeCustomField" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> SeeCustomField<br>
<input class="checkbox" value="SeeQueue" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> SeeQueue<br>
<input class="checkbox" value="ShowOutgoingEmail" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> ShowOutgoingEmail<br>
<input class="checkbox" value="ShowTicket" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> ShowTicket<br>
<input class="checkbox" value="ShowTicketComments" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> ShowTicketComments<br>
<input class="checkbox" value="StealTicket" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> StealTicket<br>
<input class="checkbox" value="TakeTicket" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> TakeTicket<br>
<input class="checkbox" value="Watch" name="RevokeRight-1135316-RT::Queue-11" type="checkbox"> Watch<br><br>The users within that group can see custom fields on the /Ticket/Display.html page. However, they do not see custom fields in the 'Add Criteria' box on the /Search/Build.html page. I experimented by adding global rights to the Everyone group one at a time. When I added SeeCustomField, the CF's appeared in the Add Criteria module on /Build.html. Should this right always be applied globally? Is there something else I am missing?<br>
<br><br>Thanks,<br><br>Mike<br>