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<p class="MsoNormal">Hi Kevin,<span style="mso-spacerun:yes"> </span>yes I did
checked for users and I have tried few users which currently not configured in
the Oracle db or AD with the same result that is giving the error <span class="cgselectable">RT error “Couldn't load user ''</span></p><p class="MsoNormal"><br><span class="cgselectable"></span></p><p class="MsoNormal"><span class="cgselectable">Thanks and Regards<br></span></p>
</div><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><br><div style="font-family:arial, helvetica, sans-serif;font-size:13px"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Kevin Falcone <falcone@bestpractical.com><br><b><span style="font-weight: bold;">To:</span></b> rt-users@lists.bestpractical.com<br><b><span style="font-weight: bold;">Sent:</span></b> Tue, 21 June, 2011 18:30:31<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users] RT error “Couldn't load user ''<br></font><br>On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:<br>> Hi I have installed RT4 and when I try to create a user I am getting an error<br>> RT error "Couldn't load user ''<br><br>Are you sure the user doesn't already exist?<br><br>Go to Tools -> Configuration -> Users -> Select and use either the Go<br>To User box
or the search to see if the user you're creating already<br>exists as an unprivileged user.<br><br>-kevin<br><br>> I read in one of your mailing list replies saying that user was got over this issue by<br>> removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD<br>> authentication is my primary method of authentication.<br>> <br>> <a href="http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html" target="_blank">http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html</a><br>> <br>> I don't want RT to create users in AD but to create new users in oracle DB<br>> <br>> Can someone tell me how to get over this problem?<br>> <br>> Thanks & regards<br><br>> <br>> --------<br>> 2011 Training: <a href="http://bestpractical.com/services/training.html"
target="_blank">http://bestpractical.com/services/training.html</a><br><br></div></div>
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