<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div><p class="MsoNormal">Hi I was playing with the user creation and what I found
was, if<span style="mso-spacerun:yes"> </span>I don’t have the user that I am
going to create in the AD I am getting this error. If I have the user name in
the AD the account gets created with out any errors but I don’t see these new users
from the RT select user screen. But if I logged on to the from the backend, I
can query the users table and I can see them <br>
</p>
<p class="MsoNormal"><br>
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<p class="MsoListParagraphCxSpFirst" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span>1. Any idea why I am unable to create any users
which are not already in the AD</p>
<p class="MsoListParagraphCxSpLast" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><span style="mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span>2. Once I create the user in AD I can created the
users without errors, but I am unable to list these new users from RT web
interface. (by running select * from rtdb1.users I can list newly created
users)</p>
</div><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><br><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Asanka Gunasekera <asanka_gunasekera@yahoo.co.uk><br><b><span style="font-weight: bold;">To:</span></b> rt-users@lists.bestpractical.com<br><b><span style="font-weight: bold;">Sent:</span></b> Wed, 22 June, 2011 13:55:03<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [rt-users] RT error “Couldn't load user ''<br></font><br><div style="font-family:times new roman, new york, times, serif;font-size:12pt;"><div>
<p class="MsoNormal">Hi Kevin,<span style=""> </span>yes I did
checked for users and I have tried few users which currently not configured in
the Oracle db or AD with the same result that is giving the error <span class="cgselectable">RT error “Couldn't load user ''</span></p><p class="MsoNormal"><br><span class="cgselectable"></span></p><p class="MsoNormal"><span class="cgselectable">Thanks and Regards<br></span></p>
</div><div style="font-family:times new roman, new york, times, serif;font-size:12pt;"><br><div style="font-family:arial, helvetica, sans-serif;font-size:13px;"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight:bold;">From:</span></b> Kevin Falcone <falcone@bestpractical.com><br><b><span style="font-weight:bold;">To:</span></b> rt-users@lists.bestpractical.com<br><b><span style="font-weight:bold;">Sent:</span></b> Tue, 21 June, 2011 18:30:31<br><b><span style="font-weight:bold;">Subject:</span></b> Re: [rt-users] RT error “Couldn't load user ''<br></font><br>On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:<br>> Hi I have installed RT4 and when I try to create a user I am getting an error<br>> RT error "Couldn't load user ''<br><br>Are you sure the user doesn't already exist?<br><br>Go to Tools -> Configuration -> Users -> Select and use either the Go<br>To User box
or the search to see if the user you're creating already<br>exists as an unprivileged user.<br><br>-kevin<br><br>> I read in one of your mailing list replies saying that user was got over this issue by<br>> removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD<br>> authentication is my primary method of authentication.<br>> <br>> <a rel="nofollow" target="_blank" href="http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html">http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html</a><br>> <br>> I don't want RT to create users in AD but to create new users in oracle DB<br>> <br>> Can someone tell me how to get over this problem?<br>> <br>> Thanks & regards<br><br>> <br>> --------<br>> 2011 Training: <a rel="nofollow" target="_blank"
href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a><br><br></div></div>
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