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Hi Asanka,<br>
<br>
<br>
On 22/06/11 11:03, Asanka Gunasekera wrote:
<blockquote cite="mid:796281.43281.qm@web29017.mail.ird.yahoo.com"
type="cite">
<pre wrap="">
1. 1. Any idea why I am unable to create any users which are not already
in the AD
2. 2. Once I create the user in AD I can created the users without errors,
but I am unable to list these new users from RT web interface. (by running
select * from rtdb1.users I can list newly created users)
</pre>
</blockquote>
<br>
what about your setting<br>
Set($AutoCreateNonExternalUsers, 1);?<br>
<br>
Moreover, can you paste your attr_match_list?<br>
<br>
Giuseppe<br>
<br>
<blockquote cite="mid:796281.43281.qm@web29017.mail.ird.yahoo.com"
type="cite">
<pre wrap="">
________________________________
From: Asanka Gunasekera <a class="moz-txt-link-rfc2396E" href="mailto:asanka_gunasekera@yahoo.co.uk"><asanka_gunasekera@yahoo.co.uk></a>
To: <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>
Sent: Wed, 22 June, 2011 13:55:03
Subject: Re: [rt-users] RT error “Couldn't load user ''
Hi Kevin, yes I did checked for users and I have tried few users which
currently not configured in the Oracle db or AD with the same result that is
giving the error RT error “Couldn't load user ''
Thanks and Regards
________________________________
From: Kevin Falcone <a class="moz-txt-link-rfc2396E" href="mailto:falcone@bestpractical.com"><falcone@bestpractical.com></a>
To: <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>
Sent: Tue, 21 June, 2011 18:30:31
Subject: Re: [rt-users] RT error “Couldn't load user ''
On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:
</pre>
<blockquote type="cite">
<pre wrap=""> Hi I have installed RT4 and when I try to create a user I am getting an
error
RT error "Couldn't load user ''
</pre>
</blockquote>
<pre wrap="">
Are you sure the user doesn't already exist?
Go to Tools -> Configuration -> Users -> Select and use either the Go
To User box or the search to see if the user you're creating already
exists as an unprivileged user.
-kevin
</pre>
<blockquote type="cite">
<pre wrap=""> I read in one of your mailing list replies saying that user was got over
this issue by
removing Authen::ExternalAuth from plugging. But in my case I am unable to
do so since AD
authentication is my primary method of authentication.
<a class="moz-txt-link-freetext" href="http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html">http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html</a>
I don't want RT to create users in AD but to create new users in oracle DB
Can someone tell me how to get over this problem?
Thanks & regards
</pre>
</blockquote>
<pre wrap="">
</pre>
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--------
2011 Training: <a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a>
</pre>
<pre wrap="">
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--------
2011 Training: <a class="moz-txt-link-freetext" href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a></pre>
</blockquote>
</blockquote>
<br>
<br>
<pre class="moz-signature" cols="72">--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: <a class="moz-txt-link-abbreviated" href="mailto:gsollazz@sgul.ac.uk">gsollazz@sgul.ac.uk</a>
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
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