<div>There is a check box on the user select page that says to search disabled users....</div>
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<div>A non-privileged user is synonymous with a disabled user.</div>
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<div>I'm not sure of how it's worded on RT4, but in RT3.8.10, at the top of the user select page it says "Privileged Users", and at the bottom of the page, where you can enter search criteria "Include disabled users in search".</div>
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<div>I believe the issue that you are running into is that you are attempting to create an RT user with information that matches a currently "disabled" or "non-privileged" user, which isn't listed on the "user select" form as that form only shows "Privileged Users".</div>
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<div>HTH.</div>
<div> </div>
<div>Mike.<br><br></div>
<div class="gmail_quote">On Wed, Jun 22, 2011 at 6:21 AM, Asanka Gunasekera <span dir="ltr"><<a href="mailto:asanka_gunasekera@yahoo.co.uk">asanka_gunasekera@yahoo.co.uk</a>></span> wrote:<br>
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<p class="MsoNormal">Hi Guys, for question 2, when I select the option “Let this user be granted rights (Privileged)”<span> </span>then the user appears on the list through user > select page. So is there a privilege that I need to set for user to be listed under user > select</p>
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<b><span style="FONT-WEIGHT: bold">From:</span></b> Asanka Gunasekera <<a href="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank">asanka_gunasekera@yahoo.co.uk</a>><br><b><span style="FONT-WEIGHT: bold">To:</span></b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
</div><b><span style="FONT-WEIGHT: bold">Sent:</span></b> Wed, 22 June, 2011 15:33:16
<div class="im"><br><b><span style="FONT-WEIGHT: bold">Subject:</span></b> Re: [rt-users] RT error “Couldn't load user ''<br></div></font><br>
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<p class="MsoNormal">Hi I was playing with the user creation and what I found was, if<span> </span>I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them <br>
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<p><span><span>1.<span> </span></span></span>1. Any idea why I am unable to create any users which are not already in the AD</p>
<p><span><span>2.<span> </span></span></span>2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users)</p>
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<b><span style="FONT-WEIGHT: bold">From:</span></b> Asanka Gunasekera <<a href="mailto:asanka_gunasekera@yahoo.co.uk" target="_blank">asanka_gunasekera@yahoo.co.uk</a>><br><b><span style="FONT-WEIGHT: bold">To:</span></b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> Wed, 22 June, 2011 13:55:03<br><b><span style="FONT-WEIGHT: bold">Subject:</span></b> Re: [rt-users] RT error “Couldn't load user ''<br></font><br>
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<p class="MsoNormal">Hi Kevin,<span> </span>yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error <span>RT error “Couldn't load user ''</span></p>
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<p class="MsoNormal"><span>Thanks and Regards<br></span></p></div>
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<b><span style="FONT-WEIGHT: bold">From:</span></b> Kevin Falcone <<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>><br><b><span style="FONT-WEIGHT: bold">To:</span></b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> Tue, 21 June, 2011 18:30:31<br><b><span style="FONT-WEIGHT: bold">Subject:</span></b> Re: [rt-users] RT error “Couldn't load user ''<br></font><br>On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote:<br>
> Hi I have installed RT4 and when I try to create a user I am getting an error<br>> RT error "Couldn't load user ''<br><br>Are you sure the user doesn't already exist?<br><br>Go to Tools -> Configuration -> Users -> Select and use either the Go<br>
To User box or the search to see if the user you're creating already<br>exists as an unprivileged user.<br><br>-kevin<br><br>> I read in one of your mailing list replies saying that user was got over this issue by<br>
> removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD<br>> authentication is my primary method of authentication.<br>> <br>> <a href="http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html" rel="nofollow" target="_blank">http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html</a><br>
> <br>> I don't want RT to create users in AD but to create new users in oracle DB<br>> <br>> Can someone tell me how to get over this problem?<br>> <br>> Thanks & regards<br><br>> <br>
> --------<br>> 2011 Training: <a href="http://bestpractical.com/services/training.html" rel="nofollow" target="_blank">http://bestpractical.com/services/training.html</a><br><br></div></div></div></div></div></div>
</div></div></div></div></div></div><br><br>--------<br>2011 Training: <a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a><br></blockquote></div><br>
<br clear="all"><br>-- <br>Mike Johnson<br>Datatel Programmer/Analyst<br>Northern Ontario School of Medicine<br>955 Oliver Road<br>Thunder Bay, ON P7B 5E1<br>Phone: (807) 766-7331<br>Email: <a href="mailto:mike.johnson@nosm.ca">mike.johnson@nosm.ca</a><br>