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<div><font color="#000000" size="2" face="Tahoma">We added a domain and made it everyone's reply as email address and now RT<a></a><a></a><a></a> is kicking out a bunch of:</font></div>
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<div dir="ltr"><a></a><a></a><a></a>RT could not load a valid user, and RT's<a></a><a></a><a></a> configuration does not allow for the creation of a new user for this email (<a href="mailto:USER@XXX3.com">USER@XXX3.com</a><a></a><a></a><a></a>).<br>
You might need to grant 'Everyone' the right 'ReplyToTicket<a></a><a></a><a></a>' for the queue XXX.<br>
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<div dir="ltr"><font face="tahoma">We are using ExtAuth<a></a><a></a><a></a>, and Email Completion against 2008 Active Directory. Everything has been working great, until we added this new email domain, and set it as everyone's primary reply as.
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<div dir="ltr">I've attached the two config<a></a><a></a><a></a> files in case someone wants to dig into it...XXX1<a></a><a></a><a></a> is the original domain, XXX2<a></a><a></a><a></a> is a sister company, and XXX3<a></a><a></a><a></a> is the new domain.
We're only getting the errors when people are sending tickets in via email to from their new XXX3<a></a><a></a><a></a> domain email account. In the mean time I've set AutoCreate<a></a><a></a><a></a> to 1, but we're not a fan of cleaning out spam regularly...</div>
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<div dir="ltr"><font face="tahoma">Thanks in advance.</font></div>
<div dir="ltr"> <font face="tahoma">-Andy</font></div>
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