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<p class=MsoNormal>Hi all,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have set up a number of users within groups on RT V4.0.0
and have been testing to make sure that these users only have access to view
and update certain areas in RT. When I log in as users “<b>jfaulkner</b>”
and “<b>dchapman</b>” (in customer Services group) I notice that
they have <b>full administration</b> access, even though I have not applied
these rights to either the User or Group profiles. I’m miffed as to
where these rights are coming from and I’m hoping that someone can tell
me what I’m missing.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Attached is a spreadsheet that shows what access I have
applied to the groups, users, queues and custom fields. Can someone
enlighten me on what could be allowing my users full admin rights to:<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:38.25pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>update other users,<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:38.25pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Change group information,<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:38.25pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Change Queue information,<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:38.25pt;text-indent:-18.0pt;
mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Admin update custom field metadata – etc.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Many thanks and kind regards<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Jo<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Comic Sans MS";
color:#004040'>Jo Keown,</span></b><span style='font-size:13.5pt;font-family:
"Comic Sans MS";color:#004040'> </span><i><span style='font-size:10.0pt;
font-family:"Comic Sans MS";color:#004040'>MBusAdmin(Mgt), MIPA</span></i><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#400040'>IS Business Analyst</span></b><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Colorado Group Ltd <br>
100 Melbourne Street<br>
South Brisbane QLD 4101</span></i><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Times New Roman","serif";
color:#1F497D'>Ph: +61 7 3877 3399<br>
Mobile: 0402 697 351</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:navy'>Email: </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><a href="mailto:joanne.keown@coloradogroup.com.au"
title="mailto:tania.matheson@coloradogroup.com.au"><span style='font-size:7.5pt;
color:blue'>joanne.keown@coloradogroup.com.au</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:5.0pt;color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><a href="http://www.dianaferrari.com.au/"><span
style='color:#1F497D;text-decoration:none'><img border=0 width=94 height=28
id="Picture_x0020_1" src="cid:image001.png@01CC3262.285C1950"
alt="cid:image010.png@01CB714C.CF2A2510"></span></a><a
href="http://www.williamstheshoemen.com.au/"><span style='color:#1F497D;
text-decoration:none'><img border=0 width=93 height=32 id="Picture_x0020_2"
src="cid:image002.png@01CC3262.285C1950"
alt="cid:image011.png@01CB714C.CF2A2510"></span></a><a
href="http://www.colorado.com.au/"><span style='color:#1F497D;text-decoration:
none'><img border=0 width=117 height=27 id="Picture_x0020_3"
src="cid:image003.png@01CC3262.285C1950"
alt="cid:image012.png@01CB714C.CF2A2510"></span></a><a
href="http://www.jag.com.au/"><span style='color:#1F497D;text-decoration:none'><img
border=0 width=42 height=27 id="Picture_x0020_4"
src="cid:image004.png@01CC3262.285C1950"
alt="cid:image013.png@01CB714C.CF2A2510"></span></a><a
href="http://www.mathers.com.au/"><span style='color:#1F497D;text-decoration:
none'><img border=0 width=86 height=31 id="Picture_x0020_5"
src="cid:image005.png@01CC3262.285C1950"
alt="cid:image014.png@01CB714C.CF2A2510"></span></a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
href="http://www.fusioncard.com.au/"><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:maroon;text-decoration:none'><img
border=0 width=68 height=45 id="Picture_x0020_6"
src="cid:image006.jpg@01CC3262.285C1950" alt="fusion front"></span></b></a><b><span
lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:maroon'> Sign
up to <a href="http://www.fusioncard.com.au/"><span style='color:blue'>FUSION</span></a>
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brands.<o:p></o:p></span></b></p>
<p class=MsoNormal><o:p> </o:p></p>
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