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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I think this will work, soliciting opinions before I do something stupid, though:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Large group of unprivileged users (i.e. requestors), accessible via LDAP<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Small group of privileged users (i.e. staff), NOT in that ldap directory<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I create the staff in the local RT user database, and set up ExternalAuth to the LDAP directory. Pass-through feature allows staff to log in and use the system, but everything gets searched for in LDAP first. Right?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>-Adam Thompson<o:p></o:p></p><p class=MsoNormal> <a href="mailto:athompso@athompso.net"><span style='color:blue'>athompso@athompso.net</span></a><o:p></o:p></p><p class=MsoNormal> (204) 291-7950 - direct<o:p></o:p></p><p class=MsoNormal> (204) 489-6515 - fax<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>