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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal> Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn’t I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> Thanks<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><i><span lang=EN-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Christopher Lasater<br></span></i></b><i><span lang=EN-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Technology Analyst I<br></span></i><b><i><span lang=EN-CA style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#329865'>Taleo <br></span></i></b><i><span lang=EN-CA style='font-size:13.0pt;font-family:"Arial","sans-serif"'><br></span></i><i><span lang=EN-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>T. 904.520.6046<br>E. <a href="mailto:clasater@taleo.com"><span style='color:blue'>clasater@taleo.com</span></a><u><span style='color:blue'><br></span></u></span></i><a href="http://www.taleo.com/" target="_blank"><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:blue;text-decoration:none'><img border=0 width=450 height=128 id="Picture_x0020_1" src="cid:image001.jpg@01CC34DE.74EA7BD0" alt=TALEO></span></a><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#444444'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><i><span lang=EN-CA style='font-size:7.0pt;font-family:"Arial","sans-serif"'>This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.</span></i><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>