<div>Thanks for your reply.</div>
<div> </div>
<div><em>#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry" --action correspond --url </em><a href="http://solutioncenter.proiris.com/"><em>http://solutioncenter.proiris.com</em></a><em>" //This is what it was originally</em></div>
<p><em>#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action correspond --url </em><a href="http://solutioncenter.proiris.com/"><em>http://solutioncenter.proiris.com</em></a><em>" //Changed to this before getting your email.</em></p>
<div><em>rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests" --action correspond --url </em><a href="http://solutioncenter.proiris.com/"><em>http://solutioncenter.proiris.com</em></a><em>" //Changed to this, since I could not locate this path</em> <strong><em>/opt/rt3/bin/rt-mailgate<br>
</em></strong><br>Still not sending emails. Any other ideas.</div>
<div> </div>
<div>Thanks,</div>
<div> </div>
<div>Alberto</div>
<div> </div>
<div><br> </div>
<div class="gmail_quote">On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro <span dir="ltr"><<a href="mailto:diaulas.castro@intersolution.inf.br" target="_blank">diaulas.castro@intersolution.inf.br</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote"><font color="#3333ff"><font size="2"><font face="verdana,sans-serif">Good Morning Alberto,<br clear="all">
</font></font></font>
<div><span style="FONT-SIZE: 13px"><font size="2">
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> Look at your alias file (/etc/aliases) and execute the command "newaliases".</font></font></span></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> </font></font></span></div><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: 'courier new', monospace" color="#3333ff">Att.</font></font>
<div>
<div></div>
<div><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: arial, sans-serif" size="2"><font color="#3333ff"><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">Diaulas Castro</span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Consultor Linux / Microsoft</span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">InterSolution Informática </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Tel.: (55 11) 3443-1472 </span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace"><a href="http://www.intersolution.inf.br/" target="_blank">www.intersolution.inf.br</a> </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Oracle Certified Partner</span></font></font></div></div></span>
<div>
<div></div>
<div><br><br><br>
<div class="gmail_quote">2011/6/24 Alberto Vazquez <span dir="ltr"><<a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a>></span><br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>Forgot the attachement.</div>
<div> </div>
<div>Thanks,</div>
<div> </div><font color="#888888">
<div>Alberto<br><br></div></font>
<div>
<div></div>
<div>
<div class="gmail_quote">On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <span dir="ltr"><<a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>Thanks for your reply. Please see below and the attachement. Any other ideas?</div>
<div> </div>
<div>Thanks again.</div>
<div> </div>
<div>Alberto<br><br></div>
<div class="gmail_quote">
<div>On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <span dir="ltr"><<a href="mailto:diaulas.castro@intersolution.inf.br" target="_blank">diaulas.castro@intersolution.inf.br</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote"><font color="#3333ff"><font size="2"><font face="verdana,sans-serif">
<div><font color="#3333ff"><font size="2"><font face="verdana,sans-serif"><br></font></font></font></div></font></font></font><font color="#3333ff"><font size="2"><font face="verdana,sans-serif">Hello,<br clear="all"></font></font></font>
<div><span style="FONT-SIZE: 13px"><font size="2">
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> 1.Look for another RT_SiteConfig.pm inside /etc/request-tracker/RT_SiteConfig.d/ for more config files </font></font></span></div>
</font></span></div></blockquote></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"><font color="#000000" face="Arial"> <font color="#990000"> Unable to locate this folder. This is what I found and modified to reflect the correct email address.</font></font></font></font></span></font></span></div>
<div><span style="FONT-SIZE: 13px"><font color="#990000" size="2"><span style="FONT-SIZE: 13px"></span></font></span> </div>
<div><span style="FONT-SIZE: 13px"><font color="#990000" size="2"><span style="FONT-SIZE: 13px">/home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm<br>/home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm<br>
/home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm<br>/home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm<br>/root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop<br>/root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop<br>
/use/local/rt/etc/RT_SiteConfig.pm<br>/use/local/rt/etc/RT_SiteConfig.pm~<br>/usr/local/rt/etc/RT_SiteConfig.pm<br>/usr/local/rt/etc/RT_SiteConfig.pm_bak03232011<br>/usr/local/rt/etc/RT_SiteConfig.pm_bak062311<br>/usr/local/rt/etc/RT_SiteConfig.pm~<br>
/usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p </span></font></span></div>
<div>
<div><span style="FONT-SIZE: 13px"><font color="#990000" size="2"><span style="FONT-SIZE: 13px"></span></font></span> </div>
<div><span style="FONT-SIZE: 13px"><font size="2"><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif">2.Look at Queue config inside RT web interface there is one field for "Reply Address".</font></font></span></font></span></div>
</div>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font face="verdana, sans-serif"><font color="#990000">See attachment.<span></span></font></font></font></span></div>
<div>
<div></div>
<div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"><br> </font></font></span></div>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"><span></span></font></font></span></div><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: 'courier new', monospace" color="#3333ff">Att.</font></div>
</blockquote><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: arial, sans-serif" size="2"><font color="#3333ff"><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">Diaulas Castro</span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Consultor Linux / Microsoft</span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">InterSolution Informática </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Tel.: (55 11) 3443-1472 </span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace"><a href="http://www.intersolution.inf.br/" target="_blank">www.intersolution.inf.br</a> </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Oracle Certified Partner</span></font></font><br><br><br>
<div class="gmail_quote">
<div>
<div></div>
<div>2011/6/24 Alberto Vazquez <span dir="ltr"><<a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a>></span><br></div></div>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>
<div></div>
<div>
<div>Good Morning Guys,</div>
<div> </div>
<div>RT is no longer sending auto replies on-create. Here is what we have changed on the RT side:</div>
<div> </div>
<div>1. I have disabled some queues which were are using anymore.</div>
<div>2. The old queues which are not been used, in Exchange we have removed the email addresses which were been used in RT.</div>
<div>3. There is only one active queue left in RT, so far the tickets gets created but responses (emails) are been sent from RT.</div>
<div> </div>
<div>My suspicion is that I need to updated some kind of config file, which is using some old information from the queues which are not been used any longer. I have updated the following files: <strong>RT_SiteConfig.pm and fetchmail.</strong></div>
<div> </div>
<div>What am I missing :(</div>
<div> </div>
<div>Your ideas will be greatly appreciated.</div>
<div> </div>
<div>Sincerely,<br clear="all"><br>-- <br></div>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br><br><br></div></div>--------<br>2011 Training: <a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a><br></blockquote></div><br></div></div></div>
</blockquote></div>
<div>
<div></div>
<div><br><br clear="all"><br>-- <br>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br></div></div></blockquote></div><br><br clear="all"><br>-- <br>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br></div></div></blockquote></div><br></div></div></div></blockquote></div><br><br clear="all"><br>-- <br>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br>