<div>All fixed.</div>
<div> </div>
<div>So what I found out was that postfix was still trying to send emails as an old user "callcenter", and so I thought I've changed everyting to "<a href="http://rga.sc">rga.sc</a>" which is the only user connected to a queue in RT. I even changed the generic texct file to reflect the new email address:</div>
<div> </div>
<div><a href="mailto:www-data@proiris.com">www-data@proiris.com</a> <a href="mailto:rga.sc@proiris.com">rga.sc@proiris.com</a><br></div>
<div>But all the tests continued to fail, and it was still trying to send as the old user/queue, which no longer exits.</div>
<div><em><font size="1">IRIS\srvc-sc,authenticated<br>2011-06-28T20:14:55.-------------------------------------------------------,>,235 2.7.0 Authentication successful,<br>2011-06-28T20:14:55.-------------------------------------------------------,<,MAIL FROM:<> SIZE=3598 BODY=8BITMIME AUTH=<>,<br>
2011-06-28T20:14:55.-------------------------------------------------------,*,08CE00FFC004A09E;2011-06-28T20:14:55.039Z;1,receiving message<br>2011-06-28T20:14:55.-------------------------------------------------------,>,250 2.1.0 Sender OK,<br>
2011-06-28T20:14:55.-------------------------------------------------------,<,RCPT TO<strong><font size="2">:<</font></strong><a href="mailto:callcenter@proiris.com"><strong><font size="2">callcenter@proiris.com</font></strong></a><strong><font size="2">> ORCPT=<a href="mailto:rfc822%3Bwww-data@proiris.com">rfc822;www-data@proiris.com</a>,<br>
</font></strong>2011-06-28T20:14:55.-------------------------------------------------------,>,250 2.1.5 Recipient OK,<br>2011-06-28T20:14:55.-------------------------------------------------------,<,DATA,<br>2011-06-28T20:14:55.-------------------------------------------------------,>,354 Start mail input; end with <CRLF>.<CRLF>,<br>
2011-06-28T20:14:55.-------------------------------------------------------,>,<strong><font size="2">550 5.7.1 Client does not have permissions to send as this sender,<br></font></strong>2011-06-28T20:14:55.-------------------------------------------------------,26,<a href="http://10.1.128.117:25">10.1.128.117:25</a>,<a href="http://10.1.128.180:60886">10.1.128.180:60886</a>,<,QUIT,</font></em></div>
<div> </div>
<div> </div>
<div>But after taking a second look at the <a href="http://mail.info">mail.info</a> file, it clicked. The generic.db still had the old values.</div>
<div> </div>
<div><em><font size="1">From: /var/log/<a href="http://mail.info">mail.info</a><br>Jun 27 16:10:02 usch-apps-p056 postfix/qmgr[1913]: EAF00C0518: removed<br>Jun 27 16:15:20 usch-apps-p056 postfix/pickup[1912]: 3681CC0516: uid=33 from=<www-data><br>
Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 3681CC0516: message-id=<</font></em><a href="mailto:rt-3.8.8-1564-1309216520-1767.18467-16-0@proiris.com"><em><font size="1">rt-3.8.8-1564-1309216520-1767.18467-16-0@proiris.com</font></em></a><em><font size="1">><br>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: from=<</font></em><a href="mailto:www-data@proiris.com"><em><font size="1">www-data@proiris.com</font></em></a><em><font size="1">>, size=1179, nrcpt=1 (queue active)<br>
</font></em><em><font size="1"><strong><font style="BACKGROUND-COLOR: #ffff00" size="2">Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: warning: database /etc/postfix/generic.db is older than source file /etc/postfix/generic<br>
</font></strong>Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 3681CC0516: to=<</font></em><a href="mailto:Alberto.Vazquez@proiris.com"><em><font size="1">Alberto.Vazquez@proiris.com</font></em></a><em><font size="1">>, relay=<a href="http://mail.proiris.com">mail.proiris.com</a>[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0, dsn=5.7.1, status=bounced (host <a href="http://mail.proiris.com">mail.proiris.com</a>[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to MAIL FROM command))<br>
Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 4A944C0518: message-id=<</font></em><a href="mailto:20110627231520.4A944C0518@usch-apps-p056.proiris.com"><em><font size="1">20110627231520.4A944C0518@usch-apps-p056.proiris.com</font></em></a><em><font size="1">><br>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: from=<>, size=3278, nrcpt=1 (queue active)<br>Jun 27 16:15:20 usch-apps-p056 postfix/bounce[2057]: 3681CC0516: sender non-delivery notification: 4A944C0518<br>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: removed<br>Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 4A944C0518: to=<</font></em><a href="mailto:www-data@proiris.com"><em><font size="1">www-data@proiris.com</font></em></a><em><font size="1">>, relay=<a href="http://mail.proiris.com">mail.proiris.com</a>[10.1.128.117]:25, delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host <a href="http://mail.proiris.com">mail.proiris.com</a>[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to end of DATA command))<br>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: removed</font></em></div>
<div> </div>
<div> </div>
<div>So the fix was to re-write the new values to the db, I executed: <strong><em>postmap generic</em></strong></div>
<div><br>Thank you all for guiding me in the right direction and for stickin by me.</div>
<div> </div>
<div>Alberto<br> </div>
<div class="gmail_quote">On Tue, Jun 28, 2011 at 5:29 AM, Diaulas Castro <span dir="ltr"><<a href="mailto:diaulas.castro@intersolution.inf.br" target="_blank">diaulas.castro@intersolution.inf.br</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote"><font color="#3333ff"><font size="2"><font face="verdana,sans-serif"><span style="FONT-FAMILY: arial; COLOR: rgb(0,0,0)"><font color="#3333ff"><font size="2"><font face="verdana,sans-serif">On Exchange allow your RT server to relay by ip or configure postfix/sendmail to use some account to authenticate on exchange.</font></font></font>
<div><font color="#3333ff" face="verdana, sans-serif"><br></font></div>
<div><font color="#3333ff" face="verdana, sans-serif">Maybe we are getting false positives, these email from www-data are not confirmed that they was "RT" mail.<br></font></div>
<div>
<div><font color="#3333ff" face="verdana, sans-serif">Maybe they are just cron or system reports...</font></div></div></span></font></font></font>
<div>
<div></div>
<div><span style="BORDER-COLLAPSE: collapse; FONT-FAMILY: arial, sans-serif; FONT-SIZE: 13px"><font size="2"><span style="FONT-FAMILY: 'courier new', monospace">
<div><span style="BORDER-COLLAPSE: collapse; FONT-FAMILY: arial, sans-serif; FONT-SIZE: 13px"><font size="2"><span style="FONT-FAMILY: 'courier new', monospace"><font color="#3333ff"><br></font></span></font></span></div>
<font color="#3333ff">Att.</font></span></font><font size="2"><font color="#3333ff"><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">Diaulas Castro</span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Consultor Linux / Microsoft</span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">InterSolution Informática </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Tel.: (55 11) 3443-1472 </span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace"><a href="http://www.intersolution.inf.br/" target="_blank">www.intersolution.inf.br</a> </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Oracle Certified Partner</span></font></font></span><br><br><br>
<div class="gmail_quote">2011/6/27 Alberto Vazquez <span dir="ltr"><<a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a>></span><br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>OK ... I am about to ready to "throw in the towel" .... I am not sure how all of this is suppose to work. I aware that RT somehow use dovecot, sendmail and postfix. Nothing has changed on the Exchange side, so I am not sure why I am getting the <strong>"<em>Client does not have permissions to send as this sender (in reply to end of DATA command))</em>" </strong>error.</div>
<div> </div>
<div>It has to be something so simple, but I am not sure where to make the change so that it works.</div>
<div> </div>
<div>I have modified everything (I think) and I am still missing something, since RT still fails to send emails out. Here are some logs.</div>
<div> </div>
<div>Thanks for all of your help.</div>
<div> </div>
<div><em><strong>From: /var/log/messages<br></strong></em><em>Jun 27 15:51:16 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1569-1309215076-1897.18466-38-0@proiris.com" target="_blank"><em>rt-3.8.8-1569-1309215076-1897.18466-38-0@proiris.com</em></a><em>> #18466/274432 - Scrip 38 On Resolve Notify Others (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)<br>
Jun 27 15:51:16 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1569-1309215076-1897.18466-38-0@proiris.com" target="_blank"><em>rt-3.8.8-1569-1309215076-1897.18466-38-0@proiris.com</em></a><em>> No recipients found. Not sending. (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352)<br>
Jun 27 15:51:16 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1569-1309215076-949.18466-16-0@proiris.com" target="_blank"><em>rt-3.8.8-1569-1309215076-949.18466-16-0@proiris.com</em></a><em>> #18466/274432 - Scrip 16 On Resolve Notify Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)<br>
Jun 27 15:51:16 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1569-1309215076-949.18466-16-0@proiris.com" target="_blank"><em>rt-3.8.8-1569-1309215076-949.18466-16-0@proiris.com</em></a><em>> sent To: </em><a href="mailto:Alberto.Vazquez@proiris.com" target="_blank"><em>Alberto.Vazquez@proiris.com</em></a><em> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)<br>
Jun 27 15:51:26 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1569-1309215086-1261.18465-38-0@proiris.com" target="_blank"><em>rt-3.8.8-1569-1309215086-1261.18465-38-0@proiris.com</em></a><em>> #18465/274435 - Scrip 38 On Resolve Notify Others (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)<br>
Jun 27 15:51:26 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1569-1309215086-1261.18465-38-0@proiris.com" target="_blank"><em>rt-3.8.8-1569-1309215086-1261.18465-38-0@proiris.com</em></a><em>> No recipients found. Not sending. (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352)<br>
Jun 27 15:51:26 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1569-1309215086-1202.18465-16-0@proiris.com" target="_blank"><em>rt-3.8.8-1569-1309215086-1202.18465-16-0@proiris.com</em></a><em>> #18465/274435 - Scrip 16 On Resolve Notify Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)<br>
Jun 27 15:51:26 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1569-1309215086-1202.18465-16-0@proiris.com" target="_blank"><em>rt-3.8.8-1569-1309215086-1202.18465-16-0@proiris.com</em></a><em>> sent To: </em><a href="mailto:Alberto.Vazquez@proiris.com" target="_blank"><em>Alberto.Vazquez@proiris.com</em></a><em> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)<br>
Jun 27 16:10:02 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1965-1309216202-929.18467-17-0@proiris.com" target="_blank"><em>rt-3.8.8-1965-1309216202-929.18467-17-0@proiris.com</em></a><em>> #18467/274441 - Scrip 17 On Create Autoreply To Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)<br>
Jun 27 16:10:02 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1965-1309216202-929.18467-17-0@proiris.com" target="_blank"><em>rt-3.8.8-1965-1309216202-929.18467-17-0@proiris.com</em></a><em>> sent To: </em><a href="mailto:Alberto.Vazquez@proiris.com" target="_blank"><em>Alberto.Vazquez@proiris.com</em></a><em> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)<br>
Jun 27 16:10:02 usch-apps-p056 RT: Ticket 18467 created in queue 'RGARequests' by avazquez (/usr/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)<br>Jun 27 16:15:20 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1564-1309216520-1490.18467-38-0@proiris.com" target="_blank"><em>rt-3.8.8-1564-1309216520-1490.18467-38-0@proiris.com</em></a><em>> #18467/274444 - Scrip 38 On Resolve Notify Others (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)<br>
Jun 27 16:15:20 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1564-1309216520-1490.18467-38-0@proiris.com" target="_blank"><em>rt-3.8.8-1564-1309216520-1490.18467-38-0@proiris.com</em></a><em>> No recipients found. Not sending. (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352)<br>
Jun 27 16:15:20 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1564-1309216520-1767.18467-16-0@proiris.com" target="_blank"><em>rt-3.8.8-1564-1309216520-1767.18467-16-0@proiris.com</em></a><em>> #18467/274444 - Scrip 16 On Resolve Notify Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300)<br>
Jun 27 16:15:20 usch-apps-p056 RT: <</em><a href="mailto:rt-3.8.8-1564-1309216520-1767.18467-16-0@proiris.com" target="_blank"><em>rt-3.8.8-1564-1309216520-1767.18467-16-0@proiris.com</em></a><em>> sent To: </em><a href="mailto:Alberto.Vazquez@proiris.com" target="_blank"><em>Alberto.Vazquez@proiris.com</em></a><em> (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331)<br>
</em></div>
<div> </div>
<div><em><strong>From: /var/log/<a href="http://mail.info/" target="_blank">mail.info</a></strong></em></div>
<div><em>Jun 27 16:10:02 usch-apps-p056 postfix/qmgr[1913]: EAF00C0518: removed<br>Jun 27 16:15:20 usch-apps-p056 postfix/pickup[1912]: 3681CC0516: uid=33 from=<www-data><br>Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 3681CC0516: message-id=<</em><a href="mailto:rt-3.8.8-1564-1309216520-1767.18467-16-0@proiris.com" target="_blank"><em>rt-3.8.8-1564-1309216520-1767.18467-16-0@proiris.com</em></a><em>><br>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: from=<</em><a href="mailto:www-data@proiris.com" target="_blank"><em>www-data@proiris.com</em></a><em>>, size=1179, nrcpt=1 (queue active)<br>Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: warning: database /etc/postfix/generic.db is older than source file /etc/postfix/generic<br>
Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 3681CC0516: to=<</em><a href="mailto:Alberto.Vazquez@proiris.com" target="_blank"><em>Alberto.Vazquez@proiris.com</em></a><em>>, relay=<a href="http://mail.proiris.com/" target="_blank">mail.proiris.com</a>[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0, dsn=5.7.1, status=bounced (host <a href="http://mail.proiris.com/" target="_blank">mail.proiris.com</a>[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to MAIL FROM command))<br>
Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 4A944C0518: message-id=<</em><a href="mailto:20110627231520.4A944C0518@usch-apps-p056.proiris.com" target="_blank"><em>20110627231520.4A944C0518@usch-apps-p056.proiris.com</em></a><em>><br>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: from=<>, size=3278, nrcpt=1 (queue active)<br>Jun 27 16:15:20 usch-apps-p056 postfix/bounce[2057]: 3681CC0516: sender non-delivery notification: 4A944C0518<br>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: removed<br>Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 4A944C0518: to=<</em><a href="mailto:www-data@proiris.com" target="_blank"><em>www-data@proiris.com</em></a><em>>, relay=<a href="http://mail.proiris.com/" target="_blank">mail.proiris.com</a>[10.1.128.117]:25, delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host <a href="http://mail.proiris.com/" target="_blank">mail.proiris.com</a>[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to end of DATA command))<br>
Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: removed<br><br></em></div>
<div>
<div></div>
<div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div> </div>
<div><br> </div>
<div class="gmail_quote">On Mon, Jun 27, 2011 at 2:23 PM, Alberto Vazquez <span dir="ltr"><<a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>Dialas,</div>
<div> </div>
<div>I want to say we that we are using sendmail. At least, that is according to the config attached.</div>
<div> </div>
<div>I will try what you've suggested, and in the mean time, could you please take a look at configuration and see if there is something else that I can check.</div>
<div> </div>
<div>Sincerely,</div>
<div><br><font color="#888888">Alberto</font></div>
<div>
<div></div>
<div><br><br>
<div class="gmail_quote">On Mon, Jun 27, 2011 at 11:53 AM, Diaulas Castro <span dir="ltr"><<a href="mailto:diaulas.castro@intersolution.inf.br" target="_blank">diaulas.castro@intersolution.inf.br</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote"><font color="#3333ff"><font size="2"><font face="verdana,sans-serif">Hey Alberto,<br clear="all"></font></font></font>
<div><span style="FONT-SIZE: 13px"><font size="2">
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> Your SMTP server is blocking your message, your server is sending email as www-data@domain.</font></font></span></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> Wich service are you using to send email? postfix/sendmail?</font></font></span></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> </font></font></span></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> There is 2 solutions, create some sort of white list on your SMTP server or look at postfix/sendmail configuration.</font></font></span></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> On sendmail i believe that /etc/mail/access is the correct path where you set mail auth options.</font></font></span></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"><br></font></font></span></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> Sorry, english isnt my native language.</font></font></span></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"><br></font></font></span></div><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: 'courier new', monospace" color="#3333ff">Att.</font></font>
<div>
<div></div>
<div><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: arial, sans-serif" size="2"><font color="#3333ff"><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">Diaulas Castro</span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Consultor Linux / Microsoft</span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">InterSolution Informática </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Tel.: (55 11) 3443-1472 </span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace"><a href="http://www.intersolution.inf.br/" target="_blank">www.intersolution.inf.br</a> </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Oracle Certified Partner</span></font></font></div></div></span>
<div>
<div></div>
<div><br><br><br>
<div class="gmail_quote">2011/6/27 Alberto Vazquez <span dir="ltr"><<a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a>></span><br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>Thank you, and this is what I have under mail.log. I am not sure where www-data is coming from or how is been used.</div>
<div> </div>
<div> </div>
<div><em><a href="http://l.proiris.com/" target="_blank">l.proiris.com</a>[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to MAIL FROM command))<br>Jun 26 23:00:02 usch-apps-p056 postfix/cleanup[31240]: 71F38C04FB: message-id=<</em><a href="mailto:20110627060002.71F38C04FB@usch-apps-p056.proiris.com" target="_blank"><em>20110627060002.71F38C04FB@usch-apps-p056.proiris.com</em></a><em>><br>
Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: from=<>, size=3486, nrcpt=1 (queue active)<br>Jun 26 23:00:02 usch-apps-p056 postfix/bounce[31243]: 5E3C0C0460: sender non-delivery notification: 71F38C04FB<br>
Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 5E3C0C0460: removed<br>Jun 26 23:00:02 usch-apps-p056 postfix/smtp[31244]: 71F38C04FB: to=<</em><a href="mailto:www-data@proiris.com" target="_blank"><em>www-data@proiris.com</em></a><em>>, relay=<a href="http://mail.proiris.com/" target="_blank">mail.proiris.com</a>[10.1.128.117]:25, delay=0.04, delays=0.02/0.01/0.01/0.01, dsn=5.7.1, status=bounced (host <a href="http://mail.proiris.com/" target="_blank">mail.proiris.com</a>[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to end of DATA command))<br>
Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: removed<br>Jun 26 23:45:02 usch-apps-p056 postfix/pickup[31625]: 8EC8BC0460: uid=33 from=<www-data><br>Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: 8EC8BC0460: message-id=<</em><a href="mailto:rt-3.8.8-23491-1309157102-1375.18457-17-0@proiris.com" target="_blank"><em>rt-3.8.8-23491-1309157102-1375.18457-17-0@proiris.com</em></a><em>><br>
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: from=<</em><a href="mailto:www-data@proiris.com" target="_blank"><em>www-data@proiris.com</em></a><em>>, size=1467, nrcpt=1 (queue active)<br>Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31628]: 8EC8BC0460: to=<</em><a href="mailto:michael.kohout@medista.cz" target="_blank"><em>michael.kohout@medista.cz</em></a><em>>, relay=<a href="http://mail.proiris.com/" target="_blank">mail.proiris.com</a>[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0, dsn=5.7.1, status=bounced (host <a href="http://mail.proiris.com/" target="_blank">mail.proiris.com</a>[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to MAIL FROM command))<br>
Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: A06D4C04FB: message-id=<</em><a href="mailto:20110627064502.A06D4C04FB@usch-apps-p056.proiris.com" target="_blank"><em>20110627064502.A06D4C04FB@usch-apps-p056.proiris.com</em></a><em>><br>
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: from=<>, size=3562, nrcpt=1 (queue active)<br>Jun 26 23:45:02 usch-apps-p056 postfix/bounce[31629]: 8EC8BC0460: sender non-delivery notification: A06D4C04FB<br>
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: removed<br>Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31630]: A06D4C04FB: to=<</em><a href="mailto:www-data@proiris.com" target="_blank"><em>www-data@proiris.com</em></a><em>>, relay=<a href="http://mail.proiris.com/" target="_blank">mail.proiris.com</a>[10.1.128.117]:25, delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host <a href="http://mail.proiris.com/" target="_blank">mail.proiris.com</a>[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to end of DATA command))<br>
Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: removed<br>Jun 27 07:40:02 usch-apps-p056 postfix/pickup[2604]: 4370BC0460: uid=33 from=<www-data></em></div>
<div>
<div></div>
<div>
<div> </div>
<div> </div>
<div><br><br> </div>
<div class="gmail_quote">On Mon, Jun 27, 2011 at 10:40 AM, Diaulas Castro <span dir="ltr"><<a href="mailto:diaulas.castro@intersolution.inf.br" target="_blank">diaulas.castro@intersolution.inf.br</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote"><font color="#3333ff"><font size="2"><font face="verdana,sans-serif">Try this command and send output:<br clear="all">
</font></font></font>
<div><span style="FONT-SIZE: 13px"><font size="2">
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> date | mail -v -s `date` <a href="mailto:your_email@domain.com" target="_blank">your_email@domain.com</a> </font></font></span></div>
<div><font color="#3333ff" face="verdana, sans-serif"> </font></div>
<div><font color="#3333ff" face="verdana, sans-serif"> And send the last lines from /var/maillog or /var/<a href="http://mail.info/" target="_blank">mail.info</a></font></div>
<div><font color="#3333ff" face="verdana, sans-serif"><br></font></div><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: 'courier new', monospace" color="#3333ff">Att.</font></font>
<div><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: arial, sans-serif" size="2"><font color="#3333ff"><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">Diaulas Castro</span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Consultor Linux / Microsoft</span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">InterSolution Informática </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Tel.: (55 11) 3443-1472 </span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace"><a href="http://www.intersolution.inf.br/" target="_blank">www.intersolution.inf.br</a> </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Oracle Certified Partner</span></font></font></div></span>
<div>
<div></div>
<div><br><br><br>
<div class="gmail_quote">2011/6/27 Alberto Vazquez <span dir="ltr"><<a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a>></span><br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>Thanks for your reply.</div>
<div> </div>
<div><em>#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry" --action correspond --url </em><a href="http://solutioncenter.proiris.com/" target="_blank"><em>http://solutioncenter.proiris.com</em></a><em>" //This is what it was originally</em></div>
<p><em>#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action correspond --url </em><a href="http://solutioncenter.proiris.com/" target="_blank"><em>http://solutioncenter.proiris.com</em></a><em>" //Changed to this before getting your email.</em></p>
<div><em>rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests" --action correspond --url </em><a href="http://solutioncenter.proiris.com/" target="_blank"><em>http://solutioncenter.proiris.com</em></a><em>" //Changed to this, since I could not locate this path</em> <strong><em>/opt/rt3/bin/rt-mailgate<br>
</em></strong><br>Still not sending emails. Any other ideas.</div>
<div> </div>
<div>Thanks,</div>
<div> </div><font color="#888888">
<div>Alberto</div></font>
<div>
<div></div>
<div>
<div> </div>
<div><br> </div>
<div class="gmail_quote">On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro <span dir="ltr"><<a href="mailto:diaulas.castro@intersolution.inf.br" target="_blank">diaulas.castro@intersolution.inf.br</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote"><font color="#3333ff"><font size="2"><font face="verdana,sans-serif">Good Morning Alberto,<br clear="all">
</font></font></font>
<div><span style="FONT-SIZE: 13px"><font size="2">
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> Look at your alias file (/etc/aliases) and execute the command "newaliases".</font></font></span></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> </font></font></span></div><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: 'courier new', monospace" color="#3333ff">Att.</font></font>
<div>
<div></div>
<div><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: arial, sans-serif" size="2"><font color="#3333ff"><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">Diaulas Castro</span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Consultor Linux / Microsoft</span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">InterSolution Informática </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Tel.: (55 11) 3443-1472 </span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace"><a href="http://www.intersolution.inf.br/" target="_blank">www.intersolution.inf.br</a> </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Oracle Certified Partner</span></font></font></div></div></span>
<div>
<div></div>
<div><br><br><br>
<div class="gmail_quote">2011/6/24 Alberto Vazquez <span dir="ltr"><<a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a>></span><br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>Forgot the attachement.</div>
<div> </div>
<div>Thanks,</div>
<div> </div><font color="#888888">
<div>Alberto<br><br></div></font>
<div>
<div></div>
<div>
<div class="gmail_quote">On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <span dir="ltr"><<a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>Thanks for your reply. Please see below and the attachement. Any other ideas?</div>
<div> </div>
<div>Thanks again.</div>
<div> </div>
<div>Alberto<br><br></div>
<div class="gmail_quote">
<div>On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <span dir="ltr"><<a href="mailto:diaulas.castro@intersolution.inf.br" target="_blank">diaulas.castro@intersolution.inf.br</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote"><font color="#3333ff"><font size="2"><font face="verdana,sans-serif">
<div><font color="#3333ff"><font size="2"><font face="verdana,sans-serif"><br></font></font></font></div></font></font></font><font color="#3333ff"><font size="2"><font face="verdana,sans-serif">Hello,<br clear="all"></font></font></font>
<div><span style="FONT-SIZE: 13px"><font size="2">
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"> 1.Look for another RT_SiteConfig.pm inside /etc/request-tracker/RT_SiteConfig.d/ for more config files </font></font></span></div>
</font></span></div></blockquote></div>
<div><span style="FONT-SIZE: 13px"><font size="2"><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"><font color="#000000" face="Arial"> <font color="#990000"> Unable to locate this folder. This is what I found and modified to reflect the correct email address.</font></font></font></font></span></font></span></div>
<div><span style="FONT-SIZE: 13px"><font color="#990000" size="2"><span style="FONT-SIZE: 13px"></span></font></span> </div>
<div><span style="FONT-SIZE: 13px"><font color="#990000" size="2"><span style="FONT-SIZE: 13px">/home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm<br>/home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm<br>
/home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm<br>/home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm<br>/root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop<br>/root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop<br>
/use/local/rt/etc/RT_SiteConfig.pm<br>/use/local/rt/etc/RT_SiteConfig.pm~<br>/usr/local/rt/etc/RT_SiteConfig.pm<br>/usr/local/rt/etc/RT_SiteConfig.pm_bak03232011<br>/usr/local/rt/etc/RT_SiteConfig.pm_bak062311<br>/usr/local/rt/etc/RT_SiteConfig.pm~<br>
/usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p </span></font></span></div>
<div>
<div><span style="FONT-SIZE: 13px"><font color="#990000" size="2"><span style="FONT-SIZE: 13px"></span></font></span> </div>
<div><span style="FONT-SIZE: 13px"><font size="2"><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif">2.Look at Queue config inside RT web interface there is one field for "Reply Address".</font></font></span></font></span></div>
</div>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font face="verdana, sans-serif"><font color="#990000">See attachment.<span></span></font></font></font></span></div>
<div>
<div></div>
<div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"><br> </font></font></span></div>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>
<div><span style="FONT-SIZE: 13px"><font size="2"><font color="#3333ff" face="verdana, sans-serif"><span></span></font></font></span></div><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: 'courier new', monospace" color="#3333ff">Att.</font></div>
</blockquote><font style="BORDER-COLLAPSE: collapse; FONT-FAMILY: arial, sans-serif" size="2"><font color="#3333ff"><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">Diaulas Castro</span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Consultor Linux / Microsoft</span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace">InterSolution Informática </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Tel.: (55 11) 3443-1472 </span><br style="FONT-FAMILY: 'courier new', monospace"><span style="FONT-FAMILY: 'courier new', monospace"><a href="http://www.intersolution.inf.br/" target="_blank">www.intersolution.inf.br</a> </span><br style="FONT-FAMILY: 'courier new', monospace">
<span style="FONT-FAMILY: 'courier new', monospace">Oracle Certified Partner</span></font></font><br><br><br>
<div class="gmail_quote">
<div>
<div></div>
<div>2011/6/24 Alberto Vazquez <span dir="ltr"><<a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a>></span><br></div></div>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote">
<div>
<div></div>
<div>
<div>Good Morning Guys,</div>
<div> </div>
<div>RT is no longer sending auto replies on-create. Here is what we have changed on the RT side:</div>
<div> </div>
<div>1. I have disabled some queues which were are using anymore.</div>
<div>2. The old queues which are not been used, in Exchange we have removed the email addresses which were been used in RT.</div>
<div>3. There is only one active queue left in RT, so far the tickets gets created but responses (emails) are been sent from RT.</div>
<div> </div>
<div>My suspicion is that I need to updated some kind of config file, which is using some old information from the queues which are not been used any longer. I have updated the following files: <strong>RT_SiteConfig.pm and fetchmail.</strong></div>
<div> </div>
<div>What am I missing :(</div>
<div> </div>
<div>Your ideas will be greatly appreciated.</div>
<div> </div>
<div>Sincerely,<br clear="all"><br>-- <br></div>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br><br><br></div></div>--------<br>2011 Training: <a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a><br></blockquote></div><br></div></div></div>
</blockquote></div>
<div>
<div></div>
<div><br><br clear="all"><br>-- <br>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br></div></div></blockquote></div><br><br clear="all"><br>-- <br>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br></div></div></blockquote></div><br></div></div></div></blockquote></div><br><br clear="all"><br>-- <br>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br></div></div></blockquote></div><br></div></div></div></blockquote></div><br><br clear="all"><br>-- <br>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br></div></div></blockquote></div><br></div></div></div></blockquote></div><br><br clear="all"><br>-- <br>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br></div></div></blockquote></div><br><br clear="all"><br>-- <br>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br></div></div></blockquote></div><br></div></div></blockquote></div><br><br clear="all"><br>-- <br>
<div>Walk in faith!</div>
<div>Alberto Vazquez-Dzul<br>Email: <a href="mailto:betovaz@gmail.com" target="_blank">betovaz@gmail.com</a><br>Mobile: <a href="tel:%28805%29%20444-0835" target="_blank" value="+18054440835">(805) 444-0835</a><br>GVoice: <a href="tel:%28805%29%20768-4798" target="_blank" value="+18057684798">(805) 768-4798</a></div>
<br>