<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hey Kenneth,<o:p></o:p></span></p><p class=MsoNormal style='text-indent:.5in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Its not based on a CF for approval, its based on the RT approval system. Someone creates a ticket in a Queue and an additional ticket is created for approval and it pops up in the approval section of RT. Isn’t this the normal process for approvals for RT?<o:p></o:p></span></p><p class=MsoNormal style='text-indent:.5in'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Chris<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Kenneth Crocker<br><b>Sent:</b> Tuesday, June 28, 2011 3:15 PM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Cristopher,<br><br>I'm curious. Why not just have these tickets created in a "General" or "Review" Queue and send a notification to whoever should approve of the ticket based on "From" or some CF value. Then when that Approver changes the value of a CF to indicate approval, move the ticket to the appropriate Queue? That way, all history stays with the original request ticket.<br><br>Kenn<br>LBNL<o:p></o:p></p><div><p class=MsoNormal>On Tue, Jun 28, 2011 at 7:49 AM, Christopher Lasater <<a href="mailto:CLasater@taleo.com">CLasater@taleo.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Christopher Lasater<br><b>Sent:</b> Monday, June 27, 2011 3:26 PM<br><b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket</span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello,<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn’t I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> Thanks<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><i><span lang=EN-CA style='font-size:10.0pt'>Christopher Lasater<br></span></i></b><i><span lang=EN-CA style='font-size:10.0pt'>Technology Analyst I<br></span></i><b><i><span lang=EN-CA style='font-size:13.0pt;color:#329865'>Taleo <br></span></i></b><i><span lang=EN-CA style='font-size:13.0pt'><br></span></i><i><span lang=EN-CA style='font-size:10.0pt'>T. <a href="tel:904.520.6046" target="_blank">904.520.6046</a><br>E. <a href="mailto:clasater@taleo.com" target="_blank">clasater@taleo.com</a><u><span style='color:blue'><br></span></u></span></i><a href="http://www.taleo.com/" target="_blank"><span style='font-size:8.5pt;text-decoration:none'><b>Error! Filename not specified.</b></span></a><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><i><span lang=EN-CA style='font-size:7.0pt'>This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.</span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal><br><br>--------<br>2011 Training: <a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>