Chris,<br><br>Here's an example template of what we use for one of our Queues:<br><br>****************************************************************************<br>Subject: Request Titled: "{$Ticket->Subject}" has been Resolved!<br>
<br>This ticket has been resolved. DO NOT REPLY to this message!<br>-----------------------------------------------------------------------------<br>TICKET INFORMATION:<br>Queue  : {$Ticket->QueueObj->Name}<br>Number : {$Ticket->Id}<br>
Subject: {$Ticket->Subject}<br>-----------------------------------------------------------------------------<br>Requestor : {$Ticket->Requestors->UserMembersObj->First->Name}<br>Created by: {$Ticket->CreatorObj->Name}<br>
Created on: {substr($Ticket->Created, 0, 10)}<br>Owned   by: {$Ticket->OwnerObj->Name}<br>Development Started on: {substr($Ticket->Started, 0, 10)}<br>QA Approved on: {substr($Ticket->FirstCustomFieldValue('QA Approval Date'), 0, 10)}<br>
QA Approved by: {$Ticket->FirstCustomFieldValue('QA Approver')}<br>Migrated    on: {substr($Ticket->Resolved, 0, 10)}<br>Migrated    by: {$Ticket->FirstCustomFieldValue('Migrator')}<br>-----------------------------------------------------------------------------<br>
Resolution Comment:<br>{$Ticket->FirstCustomFieldValue('Resolution Description');}<br>-----------------------------------------------------------------------------<br><br>Here you have several Ticket fields as well as Custom Fields.<br>
<br>Hope this helps.<br><br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Tue, Jun 28, 2011 at 7:22 AM, Chris Hall <span dir="ltr"><<a href="mailto:hiro24@gmail.com">hiro24@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hello all,<div><br></div><div>My users are asking about possibly adding information from custom fields into the email notifications they receive on things like queue changes, comments, etc.. I'm not sure how I'd go about something like that without changing ALL the queue emails.. there's probably a simple solution to this I'm overlooking.  Does anybody have any insights?</div>

<br><br>
--------<br>
2011 Training: <a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a><br></blockquote></div><br>