Cristopher,<br><br>I'm curious. Why not just have these tickets created in a "General" or "Review" Queue and send a notification to whoever should approve of the ticket based on "From" or some CF value. Then when that Approver changes the value of a CF to indicate approval, move the ticket to the appropriate Queue? That way, all history stays with the original request ticket.<br>
<br>Kenn<br>LBNL<br><br><div class="gmail_quote">On Tue, Jun 28, 2011 at 7:49 AM, Christopher Lasater <span dir="ltr"><<a href="mailto:CLasater@taleo.com">CLasater@taleo.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="color:#1F497D">Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions?<u></u><u></u></span></p><p class="MsoNormal"><span style="color:#1F497D"><u></u> <u></u></span></p>
<div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Christopher Lasater<br>
<b>Sent:</b> Monday, June 27, 2011 3:26 PM<br><b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket<u></u><u></u></span></p>
</div></div><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Hello,<u></u><u></u></p><p class="MsoNormal"> Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn’t I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"> Thanks<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><b><i><span style="font-size:10.0pt" lang="EN-CA">Christopher Lasater<br>
</span></i></b><i><span style="font-size:10.0pt" lang="EN-CA">Technology Analyst I<br></span></i><b><i><span style="font-size:13.0pt;color:#329865" lang="EN-CA">Taleo <br></span></i></b><i><span style="font-size:13.0pt" lang="EN-CA"><br>
</span></i><i><span style="font-size:10.0pt" lang="EN-CA">T. <a href="tel:904.520.6046" value="+19045206046" target="_blank">904.520.6046</a><br>E. <a href="mailto:clasater@taleo.com" target="_blank">clasater@taleo.com</a><u><span style="color:blue"><br>
</span></u></span></i><a href="http://www.taleo.com/" target="_blank"><span style="font-size:8.5pt;text-decoration:none"><img src="" alt="TALEO" border="0" height="128" width="450"></span></a><span style="font-size:8.5pt;color:#444444"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><i><span style="font-size:7.0pt" lang="EN-CA">This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.</span></i><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p></div></div><br><br>
--------<br>
2011 Training: <a href="http://bestpractical.com/services/training.html" target="_blank">http://bestpractical.com/services/training.html</a><br></blockquote></div><br>