<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Ohh yeah, this is RT-4.0. Is this also the behavior in previous versions?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Christopher Lasater<br><b>Sent:</b> Monday, June 27, 2011 3:26 PM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] Ticket can be Resolved when Depending on Rejected Approval Ticket<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal> Not sure if this is normal, but I have a Queue set up so that when a ticket is created it will automatically create another ticket for Approval. This seems to be working well, since the original ticket is immediately created with a Dependency for the Approval ticket. If I try to Resolve the ticket before the approval process I get a dependency error, which is what I expect, but if I reject the approval I can then resolve the original ticket. Shouldn’t I get an error message at this point saying it cannot be resolved and needs to be rejected? Or have the approval automatically reject/close/resolve the original ticket?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> Thanks<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><i><span lang=EN-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Christopher Lasater<br></span></i></b><i><span lang=EN-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Technology Analyst I<br></span></i><b><i><span lang=EN-CA style='font-size:13.0pt;font-family:"Arial","sans-serif";color:#329865'>Taleo <br></span></i></b><i><span lang=EN-CA style='font-size:13.0pt;font-family:"Arial","sans-serif"'><br></span></i><i><span lang=EN-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>T. 904.520.6046<br>E. <a href="mailto:clasater@taleo.com">clasater@taleo.com</a><u><span style='color:blue'><br></span></u></span></i><a href="http://www.taleo.com/" target="_blank"><span style='font-size:8.5pt;font-family:"Arial","sans-serif";text-decoration:none'><img border=0 width=450 height=128 id="Picture_x0020_1" src="cid:image001.jpg@01CC3581.06B48950" alt=TALEO></span></a><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#444444'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><i><span lang=EN-CA style='font-size:7.0pt;font-family:"Arial","sans-serif"'>This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient named in the original email to which this message was attached. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please return this email to the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.</span></i><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>