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Thanks for the quick reply, but that didn't help, still the same the customers (unprivileged users and creator/requestor of the tickets) can't see their tickets only if they are assigned to it :S
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<div>Am 01.07.2011 um 15:36 schrieb Thomas Sibley:</div>
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<div>On 07/01/2011 09:33 AM, Fabian Unfried wrote:<br>
<blockquote type="cite">Is there anything wrong with this setup, any idea why my customers /<br>
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<blockquote type="cite">unprivileged users can't see their own tickets as long as the tickets<br>
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<blockquote type="cite">aren't assigned to them? They can't even access the tickets when they<br>
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<blockquote type="cite">aren't assigned to/owner of them, rt won't let them because of missing<br>
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<blockquote type="cite">rights.<br>
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You only gave ShowTicket to Owners (globally). If you want Requestors<br>
to be able to see their tickets, you need to grant them ShowTicket too.<br>
<br>
Thomas<br>
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--------<br>
2011 Training: <a href="http://bestpractical.com/services/training.html">http://bestpractical.com/services/training.html</a><br>
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--</div>
<div>Fabian Unfried</div>
<div>Senior Software Engineer<br>
Zebra Enterprise Solutions</div>
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Rossfelder Str. 65/5, 74564 Crailsheim, Germany<br>
T+49 7951 96360 F+49 7951 963611<br>
<a href="mailto:funfried@zebra.com">funfried@zebra.com</a><br>
<a href="http://www.zebra.com/zes">www.zebra.com/zes</a><br>
WhereNet * proveo * Multispectral Solutions<br>
<br>
Managing Directors Zebra Enterprise Solutions GmbH:<br>
Phil Gerskovich, Gilles Pelzer, Michael Smiley<br>
Registered Office: Ulm, HRB 721672<br>
VAT Number: DE225496806</div>
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