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Ok, now I'm confused, I thought every user that haven't set the privileged flag is automatically an unprivileged user and a requestor is someone who creates a ticket and the owner is the user the ticket is assigned to, or isn't this correct?
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<div>If it is like I described it, I'm fine with my setup.</div>
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<div>I've created a ticket with an unprivileged user called "someone" after that, I was able to see the overview of the ticket, but it doesn't appear in the overview of the opened tickets and if I tried to directly go to that ticket with its ticket id, a "no
permission" message appears in rt besides I give globally unprivileged users ShowTicket, but then they can see also tickets from other unprivileged user which I do not want (but they still wont be shown in the open ticket overview).<br>
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<div>Am 01.07.2011 um 16:56 schrieb Kevin Falcone:</div>
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<div>On Fri, Jul 01, 2011 at 02:41:22PM +0200, Fabian Unfried wrote:<br>
<blockquote type="cite"> Hmm, ok that's strange, if I'm logging in as an unprivileged user, I can't see the tickets I<br>
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<blockquote type="cite"> created with that user, only if I log in as an admin and assign it the that user. That's why<br>
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<blockquote type="cite"> I'm asking my questions here :s<br>
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<blockquote type="cite"> Is there anything I could have changed in the configuration, or do I have to set any special<br>
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<blockquote type="cite"> rights to the requestors or unprivileged users that they can see their created tickets and not<br>
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<blockquote type="cite"> only when they are assigned to them?<br>
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<blockquote type="cite"> Hope that helps,<br>
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Make sure Requestors have ShowTicket, and make sure your Unprivileged<br>
user is a requestor.<br>
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Don't make the unprivileged user the owner<br>
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-kevin<br>
<span><ATT00001></span><span><ATT00002..txt></span></div>
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--</div>
<div>Fabian Unfried</div>
<div>Senior Software Engineer<br>
Zebra Enterprise Solutions</div>
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Rossfelder Str. 65/5, 74564 Crailsheim, Germany<br>
T+49 7951 96360 F+49 7951 963611<br>
<a href="mailto:funfried@zebra.com">funfried@zebra.com</a><br>
<a href="http://www.zebra.com/zes">www.zebra.com/zes</a><br>
WhereNet * proveo * Multispectral Solutions<br>
<br>
Managing Directors Zebra Enterprise Solutions GmbH:<br>
Phil Gerskovich, Gilles Pelzer, Michael Smiley<br>
Registered Office: Ulm, HRB 721672<br>
VAT Number: DE225496806</div>
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